Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Christiana Moin

Christiana Moin

Accounts Payable, Travel & Expense Lead
Bangalore

Summary

Highly motivated and goal-driven Accounts Payable and Travel & Expense Lead. Experienced in qualitative and quantitative analysis, demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Seeking to contribute my financial and leadership skills to a dynamic team.

Overview

22
22
years of professional experience
4
4
Languages

Work History

Placement & Admissions Officer

Don Bosco College
09.2024 - 05.2025
  • Collaborated with admissions team to determine optimal processes for reviewing applications.
  • Conducted exit interviews for departing students, gathering feedback to improve the overall admissions experience for future applicants.
  • Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
  • Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
  • Improved student retention rates by collaborating with faculty and staff to develop support services.
  • Streamlined the admissions process for increased efficiency with updated policies and procedures.
  • Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
  • Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
  • Increased application numbers by developing and implementing targeted recruitment strategies.
  • Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
  • Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
  • Built relationships with high school counselors, fostering a network of referrals for potential applicants.
  • Organized open house events, inviting prospective students and their families to experience campus life firsthand.
  • Enhanced the university''s reputation through attending college fairs and other events to promote programs.
  • Implemented recruitment methods designed to increase application pool within targeted areas.

Project Support Coordinator

Buzz India Women (NGO)
02.2024 - 08.2024
  • Provided administrative and operational support to the Project Manager, ensuring smooth execution of project deliverables.
  • Acted as a communication liaison between field associates and operations managers to coordinate updates and ensure content was sponsor-ready.
  • Reviewed, validated, and refined presentation materials (PowerPoint) for video and live presentations, ensuring clarity, accuracy, and brand alignment.
  • Conducted audits and consolidated data from multiple centers, streamlining reporting processes and supporting data-driven decision-making.

Process Lead

Capgemini
03.2012 - 05.2015
  • Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
  • Mentored junior team members, providing guidance on best practices and contributing to their professional development.
  • Identified opportunities for continuous improvement through data analysis and process evaluation.
  • Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
  • Assigned daily, weekly and monthly task and also followup of the same to ensure no disruption in the payment.
  • Check weekly and monthly payment run for Vendor to ensure timely payment.
  • Prepared process documentation and updated the changes periodically.
  • Initiate Webex sessions with clients to discuss and implement changes.
  • Assigned and handled T&E related calls and emails on a daily basis.
  • Approve Travel cards and expense reports of employees.
  • Managed activation and termination of Travel cards.
  • Support internal audit of expense reports.

Senior Executive

America Online (AOL)/AEGIS Ltd
08.2003 - 05.2011
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Responded to customer requests for products, services, and company information.
  • Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Optimized call center operations by identifying inefficiencies, recommending improvements, and implementing necessary changes.
  • Handle calls and email queries for AOL products and their billing.
  • Train and assist new joiners with process knowledge.
  • Schedule, supervise and conduct refresher's training.
  • Prepare and report daily metrics.

Education

PG Diploma - Finance

Symbiosis Centre For Distance Learning
Bengaluru
06.2025 - 01.2007

B.Com - Commerce

Bangalore University

Skills

  • SAP Functional

  • Diploma In Computer Application

  • Financial Accounting

  • Analytical mindset

  • Effective communication

  • Presentation skills

  • Cross-cultural design

  • Compliance monitoring

  • Cross-functional teamwork

  • Teamwork and collaboration

  • Problem-solving

  • Time management

Personal Information

  • Total Experience: 12 Years 01 Month
  • Date of Birth: 12/04/80
  • Gender: Female
  • Marital Status: Married

Timeline

PG Diploma - Finance

Symbiosis Centre For Distance Learning
06.2025 - 01.2007

Placement & Admissions Officer

Don Bosco College
09.2024 - 05.2025

Project Support Coordinator

Buzz India Women (NGO)
02.2024 - 08.2024

Process Lead

Capgemini
03.2012 - 05.2015

Senior Executive

America Online (AOL)/AEGIS Ltd
08.2003 - 05.2011

B.Com - Commerce

Bangalore University

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Christiana MoinAccounts Payable, Travel & Expense Lead