Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kannan L

Kannan L

Bangalore

Summary

Strategic IT Leader with over 20 years of experience driving transformation, governance, and operational excellence across global IT functions. Proven expertise in IT architecture, service ownership, and stakeholder engagement. Recognized for leading high-performing teams, implementing automation, and delivering measurable improvements in Quality of Service (QoS), compliance, and service delivery. Adept at managing crisis situations, optimizing IT operations, and aligning technology initiatives with business goals.

Overview

19
19
years of professional experience

Work History

Service Owner - Identity Global Products

AXA Global Business Services
01.2020 - Current
  • - Led operational governance and execution of Target Operating Model (TOM) for global IAM products.
  • - Directed incident, problem, and change management processes ensuring SLA compliance and QoS improvements.
  • - Spearheaded platform migrations and automation initiatives, including CELIA and EIC infrastructure.
  • - Acted as SPOC for operational escalations, stakeholder communications, and executive reporting.
  • - Received AXA GO QoS Award 2023 for 'Best Improvement Initiative – Major Incidents Analysis & Governance'.

Senior Manager - Global Integration Services

Capgemini Technology Services India Limited
08.2017 - 01.2020
  • - Managed global IAM and messaging services including Azure, Exchange, and Office 365.
  • - Led infrastructure transformation projects including cloud migrations and data center consolidation.
  • - Directed cross-functional teams and optimized resource utilization across global operations.
  • - Recognized with multiple awards for project delivery, stakeholder satisfaction, and operational excellence.

Manager - Global Integration Services

AXA Technology Services India
08.2006 - 07.2016
  • Oversaw infrastructure operations including virtualization, DNS migration, and PAM recertification.
  • Delivered critical IT projects including branch rollouts and virtual infrastructure implementations.
  • Consistently recognized for high performance and contributions to business-critical initiatives.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Engineering -

Government College Of Engineering, Manonmaniam Sundaranar University
Tirunelveli, Tamilnadu
04.2001

Skills

  • IT Strategy & Governance
  • Service Delivery Management
  • Team Leadership
  • Process Automation
  • Cloud & Infrastructure Transformation
  • Stakeholder Engagement
  • Crisis Management
  • SLA & KPI Management
  • DevOps & Release Management
  • Identity & Access Management (IAM)

Timeline

Service Owner - Identity Global Products

AXA Global Business Services
01.2020 - Current

Senior Manager - Global Integration Services

Capgemini Technology Services India Limited
08.2017 - 01.2020

Manager - Global Integration Services

AXA Technology Services India
08.2006 - 07.2016

Bachelor of Engineering -

Government College Of Engineering, Manonmaniam Sundaranar University

Similar Profiles

CREATE PROFILE
Kannan L