Sheetal K S
Salesforce QA
Bangalore
Summary
Salesforce QA Engineer with 4+ years of experience in Salesforce application testing across Sales Cloud, Service Cloud, and Experience Cloud. Expertise in functional testing, regression testing, UAT, API testing (REST/SOAP). Skilled in writing SOQL/SOSL queries for data validation, performing integration and end-to-end testing, and working with CI/CD tools such as Copado and change set. Proficient in Agile/Scrum methodologies, test management tools (Jira).Strong Knowledge of Salesforce DevOps, release management, and QA best practices to ensure high-quality, scalable, and secure Salesforce implementations.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Salesforce QA
PwC Advisory
05.2024 - Current
- Pioneered the use of JIRA defect tracking tool, streamlining reporting and reducing the resolution time of defects by 20%
- Improved UAT efficiency by 30% by creating detailed user scenarios and reusable test scripts.
- Executed 100+ test cases per release, ensuring zero critical production defects across multiple Salesforce sandbox.
- Collaborated with cross-functional teams to understand business requirements and translate them into effective test cases, improving the coverage of testing by 25%.
- Conducted Salesforce Administration training sessions for new team members to enhance onboarding and skill development.
- Prepared comprehensive documentation of all testing activities, enhancing transparency and fostering effective communication between QA and development teams.
- Developed and implemented a custom Salesforce dashboard, enhancing data visibility and supporting strategic decision-making.
- Executed functional, regression, UAT, and smoke testing on 6+ Salesforce applications across multiple environments, ensuring zero critical defects in production releases.
Salesforce QA, Administrator
EY GDS
07.2021 - 05.2024
- Validated SFDC security features (roles, profiles, permission sets, role hierarchy, sharing rules) and automation tools such as Process Builder, Validation Rules, and Email Alerts, achieving 100% compliance with business requirements.
- Designed and executed 50+ test cases and scripts for user stories, producing comprehensive documentation that improved QA-developer communication by 30%.
- Tested and validated Sales Cloud configurations, including custom objects, fields, relationships, and dependent picklist, reducing post-deployment issues by 25%.
- Conducted deployment validations using Change Sets across multiple sandboxes, supporting 10+ release cycles with minimal rollback incidents.
- Utilized JIRA for defect tracking, test management, and Agile collaboration, closing 95% of critical defects within sprint timelines.
- Collaborated with onshore Business Analysts to gather client requirements and translate them into detailed Salesforce use cases, accelerating the QA planning process by 20%.
Education
M.Tech - Computer Networks
Dayananda Sagar College of Engineering
Bengaluru01.2021
BE - Information Science and Engineering
GSSS Institute of Engineering And Technology For Women
Mysuru01.2019
Skills
Certification
Salesforce Certified Platform Developer I
Timeline
Salesforce QA
PwC Advisory
05.2024 - Current
Salesforce QA, Administrator
EY GDS
07.2021 - 05.2024
M.Tech - Computer Networks
Dayananda Sagar College of Engineering
BE - Information Science and Engineering
GSSS Institute of Engineering And Technology For Women