Sheetal K S
Salesforce QA
Bangalore
Summary
Salesforce QA Engineer with 4+ years of experience in Salesforce application testing across Sales Cloud, Service Cloud, and Experience Cloud. Expertise in functional testing, regression testing, UAT, API testing (REST/SOAP). Skilled in writing SOQL/SOSL queries for data validation, performing integration and end-to-end testing, and working with CI/CD tools such as Copado and change set. Proficient in Agile/Scrum methodologies, test management tools (Jira).Strong Knowledge of Salesforce DevOps, release management, and QA best practices to ensure high-quality, scalable, and secure Salesforce implementations.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Salesforce QA
PwC Advisory
05.2024 - Current
- Pioneered the use of JIRA defect tracking tool, streamlining reporting and reducing the resolution time of defects by 20%
- Improved UAT efficiency by 30% by creating detailed user scenarios and reusable test scripts.
- Executed 100+ test cases per release, ensuring zero critical production defects across multiple Salesforce sandbox.
- Collaborated with cross-functional teams to understand business requirements and translate them into effective test cases, improving the coverage of testing by 25%.
- Conducted Salesforce Administration training sessions for new team members to enhance onboarding and skill development.
- Prepared comprehensive documentation of all testing activities, enhancing transparency and fostering effective communication between QA and development teams.
- Developed and implemented a custom Salesforce dashboard, enhancing data visibility and supporting strategic decision-making.
- Executed functional, regression, UAT, and smoke testing on 6+ Salesforce applications across multiple environments, ensuring zero critical defects in production releases.
Salesforce QA, Administrator
EY GDS
07.2021 - 05.2024
- Validated SFDC security features (roles, profiles, permission sets, role hierarchy, sharing rules) and automation tools such as Process Builder, Validation Rules, and Email Alerts, achieving 100% compliance with business requirements.
- Designed and executed 50+ test cases and scripts for user stories, producing comprehensive documentation that improved QA-developer communication by 30%.
- Tested and validated Sales Cloud configurations, including custom objects, fields, relationships, and dependent picklist, reducing post-deployment issues by 25%.
- Conducted deployment validations using Change Sets across multiple sandboxes, supporting 10+ release cycles with minimal rollback incidents.
- Utilized JIRA for defect tracking, test management, and Agile collaboration, closing 95% of critical defects within sprint timelines.
- Collaborated with onshore Business Analysts to gather client requirements and translate them into detailed Salesforce use cases, accelerating the QA planning process by 20%.
Education
M.Tech - Computer Networks
Dayananda Sagar College of Engineering
Bengaluru01.2021
BE - Information Science and Engineering
GSSS Institute of Engineering And Technology For Women
Mysuru01.2019
Skills
Salesforce Lightning expertise
Testing Expertise (Functional, integration, regression, performance, security)
Salesforce multi-cloud (Sales, Service, Experience Cloud)
API Testing (Postman)
Data Testing (Workbench)
Salesforce DevOps tools (Change Sets, Copado)
Test management tools (Jira)
Test Documentation (test plans, test cases, and test reports)
Certification
Salesforce Certified Platform Developer I
Timeline
Salesforce QA
PwC Advisory
05.2024 - Current
Salesforce QA, Administrator
EY GDS
07.2021 - 05.2024
M.Tech - Computer Networks
Dayananda Sagar College of Engineering
BE - Information Science and Engineering
GSSS Institute of Engineering And Technology For Women