Christina Basimalla
Mumbai,MH
Summary
A self-motivated professional, looking forward to build a long term career with challenging roles and responsibilities. Hard-working and Innovative Highly motivated and goal-oriented with the ability to work independently and as a part of team. Analytical and problem-solving skills. Proactive in anticipating change and taking the initiative whilst ensuring agreed service levels are met.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Front Office Executive
Godrej One
- Responsible for Complete FrontOffice
- Anagement Rostering of the staff
- Delivered customized and effective solutions to clients that met unique demands
- Workedwith support teams to resolve issues with product, service, or accounting areas
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel activities
- Communicated corporate objectives across all divisions through regular correspondenceand scheduled follow-up
- Coached new employees on administrative procedures, company policies, andperformance standards
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors.
Secretary
Phoenix Mill LTD
Mumbai, Maharashtra
11.2019 - Current
- Scheduled appointments and provided follow-up call to clients
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information
- Conducted thorough research using diverse resources to assist the professional staff with routine and special project tasks
- Scheduled appointments and provided follow-up call to clients
- Successful conferences, including associated travel for all speakers and attendees, facilities, and support services
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Managed external contacts for the CEO and kept track of periodic communication needed forpriority contacts
- Handled logistics, catering, agendas, and travel arrangements for meeting and event planning for the board of directors, president, and executive vice president
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Organized new employee orientation schedules for all new hires
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping
- Assisted with meetings and presentations within company.
Executive Assistant
Godrej Natures Basket
Mumbai, Maharashtra
09.2016 - 10.2019
- Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes
- Assisted with meetings and presentations within the company
- Managed administrative functions, including complex calendar management with a focus onthe proper allocation of executive availability
- Managed external contacts for the CEO and kept track of periodic communication needed forpriority contacts
- Streamlined operations and prioritized tasks
- Contributed to smooth business operations by planning and organizing meetings, Townhall,and conferences
- Used QuickBooks to produce monthly invoices, reports, proposals, and other deliverables
- Worked with senior management to initiate new projects and assist in various processes
- Provided administrative support to senior leadership and members of the executive board while maintaining confidentiality
- Transcribed minutes of meetings and executed meetings and events for the company tosupport sales, business development with senior management teams
- Handled confidential material at the highest level made
- Airline, hotel, and ground transportation arrangements, both domestic and international, and visa requirements.
Assistant
Godrej Industries LTD
02.2016 - 08.2016
- Maintained multiple management calendars
- An event planner for Executives employees and guests
- Planned, organized, and oversaw customer and corporate meetings, seminars, training, and events to ensure the best execution
- Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
- Created induction plans for the new joiners
- Improved productivity initiatives while coordinating itineraries and scheduling appointments
- Tracked various statistics and kept detailed records to support the human resources department
- Organized new employee orientation schedules for all new hires
- Delivered friendly assistance with new hires throughout the interviewing and hiring process
- Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
- Updated executives on changing business needs by thoroughly documenting internal andclient meetings
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Greeted arriving visitors, determine the nature and purpose of visit, and directed individuals to appropriate destinations
- Conducted company-wide town hall meetings to convey updates
- Coordinated and engaged with leadership in planning and organizing calendars, events, and activities.
Front Office Executive
SODEXO
Mumbai, Maharashtra
12.2014 - 01.2016
Senior Associate
Altisource Business Solutions
Mumbai, Maharashtra
05.2014 - 11.2014
Associate
WNS
Mumbai, Maharashtra
02.2011 - 01.2014
- Ensured daily sales goals were met by mentoring and coaching other team members
- Achieved or surpassed revenue targets with the successful promotion of company products during routine inbound calls and outbound sales follow-ups
- Processed, scheduled, and executed customer orders for new and established customers
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Leveraged consistent, successful strategies to meet and exceed performance goals
- Followed up with customers regularly via phone and email to obtain payments and scheduleservices.
Senior Customer Service Representative
Silgate Solutions
Mumbai, Maharashtra
12.2008 - 01.2011
- Walmart Gift Card
- Eclaration
- Hereby declare that all above-mentioned statements are true to the best of my knowledge
- Christina Basimalla
Education
MBA - Human Resources Management
Welingkar Institute of Management Development & Research
04.2017 - 10.2022
Skills
Relationship building
Workflow planning
Timeline
Secretary
Phoenix Mill LTD
11.2019 - Current
MBA - Human Resources Management
Welingkar Institute of Management Development & Research
04.2017 - 10.2022
Executive Assistant
Godrej Natures Basket
09.2016 - 10.2019
Assistant
Godrej Industries LTD
02.2016 - 08.2016
Front Office Executive
SODEXO
12.2014 - 01.2016
Senior Associate
Altisource Business Solutions
05.2014 - 11.2014
Associate
WNS
02.2011 - 01.2014
Senior Customer Service Representative
Silgate Solutions
12.2008 - 01.2011
Front Office Executive
Godrej One