Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Anjali Yadav

Kandivali

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Front Office Executive

The Orchid Hotel Mumbai
Mumbai
04.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
  • Operated cash registers to process payments for purchases and returns.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Verified age restrictions on certain products such as alcohol or tobacco.
  • Maintained accurate records of transactions completed during each shift.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Answered phone calls to assist customers with questions and orders.

Management Trainee (Eklavya)

The Orchid Hotel Mumbai
Mumbai
12.2021 - 04.2023

Industrial Trainee

The Lalit Hotel Mumbai
Mumbai
04.2019 - 11.2019

Education

Bachelor in Hospitality Management - Hospitality

ICE College
Mumbai
05-2021

Higher Secondary Certificate - Commerce

Nirmala College Of Commerce & Science
Mumbai
03-2018

Secondary School Certificate -

Shirdi Saibaba Vidhya Mandir High School
Mumbai
04-2016

Skills

  • Documentation and control
  • Scheduling Coordination
  • Relationship Building
  • Workflow Planning
  • Mail handling

Languages

English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Accomplishments

  • Employee Of The Month Award :- Nov 2023

References

References available upon request.

Timeline

Front Office Executive

The Orchid Hotel Mumbai
04.2023 - Current

Management Trainee (Eklavya)

The Orchid Hotel Mumbai
12.2021 - 04.2023

Industrial Trainee

The Lalit Hotel Mumbai
04.2019 - 11.2019

Bachelor in Hospitality Management - Hospitality

ICE College

Higher Secondary Certificate - Commerce

Nirmala College Of Commerce & Science

Secondary School Certificate -

Shirdi Saibaba Vidhya Mandir High School

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Anjali Yadav