CHRISTY JOHN
People Lead / Sr. Analyst
Bengaluru,KA
Summary
Forward-thinking Operations Sr. Analyst bringing 7 years of expertise in HR Shared Services for Core HR businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
13
13
years of professional experience
Work History
Sr. Analyst/People Lead
Accenture
03.2023 - Current
- ServiceNow Expertise: Utilized ServiceNow for managing HR service requests, tracking incidents, and ensuring timely resolution of employee inquiries, improving the efficiency of HR operations.
- Workday Administration: Administered Workday HR modules, managing employee data, processing transactions, and troubleshooting system-related issues. Supported integrations and ensured accurate data flow between Workday and other HR systems.
- SOP Development and Updates: Developed and regularly updated Standard Operating Procedures (SOPs) to ensure all HR processes aligned with best practices and company policies, resulting in consistent process execution.
- Job Aid Updates: Created and updated job aids and training materials to support HR teams in adopting new processes and tools, enhancing the effectiveness of training and onboarding initiatives.
- Process Flow Design: Designed process flows for HR functions, ensuring clear and efficient task management. Provided recommendations to streamline workflows and eliminate redundancies.
- Process Mapping: Led process mapping sessions for HR functions to identify areas of improvement, contributing to more streamlined operations and improved compliance with internal policies.
HR Associate / Analyst
Accenture
02.2019 - 02.2023
- Managed leave of absence programs, including Maternity, Medical, Family, Military, I9, Worker’s Compensation and FMLA for North American employees.
- Conducted policy calls and ensured accurate pay during leave using MyTE (MyTime & Expense).
- Verified state disability forms and processed differential calculations for states like California, New Jersey, and New York.
- Trained and mentored new hires on process management and collaborated with Benefits and Payroll teams.
Associate HR
Purple Frame Technologies
05.2016 - 02.2018
- Negotiated offers with selected candidates and conducted induction programs for new hires.
- Managed leave balance and employee insurance coverage.
- Issued various employment-related documents including offers, appointment letters, and experience certificates.
HR/Admin Executive
Divaniya Furnishings
10.2012 - 09.2013
- Coordinated interview processes, ensuring error-free documentation and smooth onboarding.
- Managed internal communications, employee shift allocations, and distributed important notices.
- Administered Mediclaim & Accidental Insurance claims, working with insurance providers.
- Oversaw office infrastructure, including equipment allocation and staff support.
Education
Master of Social Work (MSW) - HR
Nehru Arts and Science College
Coimbatore01-2012
Bachelor of Science (B.Sc.) - Microbiology
Nehru Arts and Science College
Coimbatore01-2009
Skills
Client management
Performance monitoring
Data analysis
Stakeholder communication
Client relationship management
Report preparation
Network management
Process improvements
Decision-making
Analytical thinking
Workflow Analysis
Root-cause analysis
Deadline adherence
Issue identification
Continuous improvement
Strategic planning
Risk mitigation
DECLARATION
I hereby declare that the information provided above is true to the best of my knowledge. Date: April 15, 2025 Signature: Christy John
Timeline
Sr. Analyst/People Lead
Accenture
03.2023 - Current
HR Associate / Analyst
Accenture
02.2019 - 02.2023
Associate HR
Purple Frame Technologies
05.2016 - 02.2018
HR/Admin Executive
Divaniya Furnishings
10.2012 - 09.2013
Bachelor of Science (B.Sc.) - Microbiology
Nehru Arts and Science College
Master of Social Work (MSW) - HR
Nehru Arts and Science College