Christy Praveen Raj
Benefit Analyst Associate
Bengaluru,KA
Summary
To utilize my knowledge coupled with experience to convert organizational goals in to reality to also ensure a steady growth for self. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Benefit Analyst Associate
Legato Helath Technology
Bangalore, Karnataka
12.2019 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Maintaining and consolidating daily work reports, Trend analysis, and consolidating reports on weekly basis
- Based on the process requirements playing multiple roles as Trainer & Mentor/SME
- Initiated macro for our process Where it helps to reduce time line and also helps to reduced 1 FTS.
- Participated in team-building activities to enhance working relationships.
Sr. Quality Analyst
HGS
Bangalore, Karantaka
12.2016 - 12.2019
- Maintaining Documentation of New Scenarios and other work related issues
- Auditing the projects done by the builder’s team
- Motivating and encouraging team members into planning of daily activities
- Giving solution for SLA problems using “5 S method” and “5 Why method”
- Maintaining and consolidating daily work reports, Trend analysis, and consolidating reports on weekly basis
- Representing my team in the monthly meetings with Operations Team Leads and AMs
- Internal auditing and external auditing
- Post Production audit of team members
- Calibration sessions for the team members Responsibilities
- Provide the team with a vision of the project objectives
- Responsible for Audit Target for the Team and weekly interaction with clients
- Responsibility for maintaining the Time Service and Quality SLA of the process
- Responsible to ensure optimum productivity and quality standards of the team
- Coach and help develop team members, help resolve dysfunctional behavior
- Prepare reports and maintain records of work accomplishments and administrative information as required
- Coordinate the preparation of presentations
- Based on the process requirements playing multiple roles as Trainer & Mentor/SME
- Responsible to identify the root cause for the problem areas in the process
Education
High School Diploma -
St. Dominic’s Schools
BangaloreNo Degree - Higher Secondary
Loyola Composite PU College Bangalore
BangaloreB.com -
SSMRV College
BangaloreSkills
Quality checks
Data Quality Monitoring
Attention to quality
Internal Quality Audits
Multitasking Abilities
Teamwork and Collaboration
Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Benefit Analyst Associate
Legato Helath Technology
12.2019 - Current
Sr. Quality Analyst
HGS
12.2016 - 12.2019
High School Diploma -
St. Dominic’s Schools
No Degree - Higher Secondary
Loyola Composite PU College Bangalore
B.com -
SSMRV College