Ciffi James
Project Coordinator
Ernakulam
Summary
Trained professional with ability to prioritize and multitask under pressure. Excels in managing people and processes. Highly organized with excellent communication skills. Results- focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Project Coordinator
RRD GO Creative
03.2024 - Current
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively
- Analyzed project performance data to identify areas of improvement
- Responded to requests for information on materials to inquiring parties
Senior Specialist (workflow coordinator)
dentsu
4 2019 - 10.2023
- Oversaw daily workflow and scheduling, monitoring project progress for department
- Ensured team members have necessary for their timely task completion
- Assigned tasks, clarified expectations on milestones by identifying and prioritizing tasks to SLA/KPIs and updated team on process changes
- Conducted quality reviews and provided feedback to associates as required
- Assisted in decision making concerning utilization of resources
- Resolved exceptions and followed negotiation decision tree
- Aided in statistical reporting measures and supported training of new members in team
- Assisted in project leader's duties including testing and development of automated systems
- Assisted department's leaders in carrying out project duties and tasks, to ensure customer satisfaction
- Assisted project managers monitor progress of tasks and team members' performance and provide updates to project stakeholders
- Held meetings with project clients to assess their needs and define project requirements, acceptance criteria and project timelines
- Scheduled stakeholder meetings, documented proceedings and generated comprehensive reports
- Fostered collaboration across team to ensure completion of tasks and deliverables.
Analyst
HCLTech
02.2018 - 04.2019
- Prepared intraday reports on staff attendance
- Reconciled attendance daily with employee timesheets against schedule and time in / time out
- Managed changes to scheduling to ensure adequate daily resource coverage
- Communicated with management and operations team to ensure service level is met
- Monitored attendance and schedule adherence
- Processed management requests for modification of scheduling events (meeting/training, etc.)
- Performed any other related duties as required or assigned.
Associate Professional Scheduling
Sutherland
09.2015 - 01.2018
- Ensured schedule are generated on regular basis to maximize efficiency of resources
- Provided various scheduling analyses to ensure optimal schedules and provide staff recommendations
- Provided and maintain intraday performance report
- Ensured data integrity within WFM system
- Captured, stored, and reported on historical statistics
- Collaborated with process owners to identify scheduling requirements
- Establish and maintain communication channels to ensure scheduling and resources are met.
Education
B-Tech - Electronics and Communication Engineering
Prime College Of Engineering
Kerala, India 06.2009 - 06.2013
Skills
Project Planning
Project Coordination
Project Delivery
Workflow Management
Project Tracking
Forecasting
IEX
Microsoft PowerPoint
Process Flow Diagrams
Certification
Leadership Fundamentals - LinkedIn
Timeline
Project Coordinator
RRD GO Creative
03.2024 - Current
Analyst
HCLTech
02.2018 - 04.2019
Associate Professional Scheduling
Sutherland
09.2015 - 01.2018
B-Tech - Electronics and Communication Engineering
Prime College Of Engineering
06.2009 - 06.2013
Senior Specialist (workflow coordinator)
dentsu
4 2019 - 10.2023