Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Disclaimer
Timeline
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Cliford Selvam V

Bengaluru

Summary

Detail-oriented professional with a strong background in customer engagement and sales, specializing in technical solutions. Expertise includes Google Ads Conversion Tracking, Google Analytics 4 (GA4), Firebase, and Google Tag Manager, complemented by proficiency in CRM platforms such as Salesforce and SalesLoft. Proven ability to enhance customer satisfaction through effective technical support and team training, driving improved business outcomes.

Overview

7
7
years of professional experience

Work History

Senior Implementation Consultant Firebase

Cognizant
Bengaluru
05.2023 - Current
  • Provided expert solutions on Google Ads Conversion Tracking, GA4, Firebase, Google Tag Manager, and front-end technologies including HTML, CSS, and JavaScript
  • Supported client businesses by ensuring tracking and analytics systems were implemented correctly
  • Delivered actionable insights to optimize conversion rates and campaign performance
  • Utilized CRM tools like Salesforce and SaaS platforms to manage accounts and track client progress
  • Familiar with popular CMS platforms such as WordPress, Shopify, Wix, and Squarespace

Implementation Consultant

Regalix
Bengaluru
02.2023 - 05.2023
  • Gained extensive knowledge of Google Ads Conversion Tracking, Google Tag Manager, and Google Analytics 4 (GA4)
  • Communicated tailored solutions to clients, enabling them to optimize their ad performance
  • Collaborated with internal teams to identify platform opportunities and eliminate roadblocks
  • Conducted workshops and training sessions on analytics and tracking tools to enhance team knowledge

Senior Customer Executive

24-7 Intouch
Bengaluru
10.2021 - 08.2022
  • Provided comprehensive solutions to client queries, ensuring prompt and accurate responses
  • Trained and mentored team members to improve service quality and client interaction
  • Played a key role in customer retention and upselling additional services

Sales Executive

Firstsource Solutions
Bengaluru
03.2018 - 10.2021
  • Achieved sales targets consistently by identifying customer needs and offering tailored solutions
  • Conducted outbound and inbound calls to promote services and close deals
  • Provided customer support while resolving queries and ensuring high levels of customer satisfaction
  • Played the role of DSAT analyst, stand-in Pod Lead, and trained new hires on sales and customer service protocols

Education

Bachelor of Computer Applications - Computer Applications Development

Amity University
Bangalore
12-2027

Pre-University -

Baldwin Methodist College
Bengaluru, India
07.2018

High School Diploma -

Holy Christ School
Bengaluru, India
06-2016

Skills

  • Google Ads Conversion Tracking
  • Google Analytics 4
  • Firebase
  • Google Tag Manager
  • HTML
  • CSS
  • JavaScript
  • Sales planning
  • Relationship management
  • Achieving sales targets
  • Wordpress
  • Wix
  • Microsoft Office Suite
  • Soft skills
  • Positive thinking
  • Excellent communication
  • Technical writing
  • Lead generation

Accomplishments

  • Best Mock Call Award
  • Best Agent of the Year
  • Consistently achieved monthly targets
  • Promoted based on performance and efficiency

Languages

  • English, Full Professional Proficiency
  • Kannada, Professional Working Proficiency
  • Tamil, Native or Bilingual Proficiency
  • Telugu, Professional Working Proficiency

Hobbies and Interests

  • Sports
  • Games
  • Boxing

Disclaimer

I, Cliford Selvam V, hereby declare that the information provided above is true to the best of my knowledge and belief.

Bangalore, 

Cliford Selvem

Timeline

Senior Implementation Consultant Firebase

Cognizant
05.2023 - Current

Implementation Consultant

Regalix
02.2023 - 05.2023

Senior Customer Executive

24-7 Intouch
10.2021 - 08.2022

Sales Executive

Firstsource Solutions
03.2018 - 10.2021

Bachelor of Computer Applications - Computer Applications Development

Amity University

Pre-University -

Baldwin Methodist College

High School Diploma -

Holy Christ School

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Cliford Selvam V