Clington Salance

Detail-oriented Quality Auditor with a strong background as a Seller Support Associate at Amazon, dedicated to ensuring exceptional service quality and compliance. Proven ability to evaluate, analyze, and enhance processes to drive operational excellence and customer satisfaction. Seeking an opportunity to leverage my expertise in quality assurance and support to contribute to a dynamic organization's success.

• Brand Registry Document Video Project: Led the BRD (Brand Registry Document) video project, creating process training videos with voice-over coaching to enhance brand registry application process adherence.
• SOP Creation Project: Undertook a project to create SOP (Standard Operating Procedure) for FBA ASIN Remap Contacts, leading to improved process efficiency and consistency across sites.
• QPA Audit & Coaching: Successfully led QPA (Quality Process Adherence) audits and provided effective team coaching, which dramatically reduced the frequency of process and policy errors from 18% to a low 4%.
• NVA TT Audit & Coaching: Through the effective conduction of NVA TT (Non-Value Added Trouble Ticket) audits, identified sources of invalid tickets and provided in-house coaching, which resulted in a significant decrease in errors from 11% to a much improved 3%.
• ARR Audit & Improvement: Led ARR (Absolute Resolve Rate) audits, identifying associate mistakes, and providing strategic guidance to enhance reopening rates, consequently slashing the error percentage from 21% to a more manageable 6%, leading to elevated customer satisfaction.