Summary
Overview
Work History
Education
Skills
Projects
Certification
Hobbies and Interests
Languages
Additional Information
Timeline
Generic

SANJOG PATTNAIK

Bengaluru

Summary

Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 7 years. Solution-focused professional highly-regarded among peers and supervisors in e-commerce industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SPS Quality Auditor

Amazon
02.2022 - Current
  • Enhanced process gaps, operational procedures, and regulatory compliance, resulting in increased accuracy and customer satisfaction.
  • Achieved a 94% calibration score for the Defective Experience Case Auditing (DECA) program, demonstrating strong program knowledge and audit accuracy.
  • Led internal DECA calibration sessions, aligning team members with DECA guidelines and ensuring consistent quality standards.
  • Mentored team members, providing guidance on skill development, professional growth, and overcoming blockers.
  • Collaborated with stakeholders to adopt innovative approaches aligned with the DECA mental model.

Selling Partner Support Associate

Amazon
02.2018 - 02.2022
  • Provided email-based solutions for sellers (Brand Owners) across NA, EU, and FE regions, managing critical situations with professionalism.
  • Specialized in catalog management, optimizing search results, and troubleshooting to maintain a positive seller experience in the US E-Commerce marketplace.
  • Verified and resolved brand owner issues, ensuring a positive experience and maintaining high customer satisfaction.
  • Demonstrated strong research skills, made data-driven recommendations, and supported new hires through the Buddy Program.

Customer Support Representative

Myntra Designs PVT. LTD
08.2016 - 12.2017
  • Joined as an Email Support Executive and transitioned into the Chat process, managing customer interactions efficiently.
  • Took on additional responsibilities during peak sales periods, such as managing email queues, executing bulk closures, and ensuring efficient case routing.
  • Collaborated with core management to implement strategic changes that enhanced customer satisfaction.

Education

Bachelor of Technology (Computer Science) -

Sunrise University
Alwar, Rajasthan
06.2015

Higher Secondary -

Samrat Public School
Ajmer, Rajasthan

Skills

  • MS Excel (Advanced)
  • MS Word (Advanced)
  • MS PowerPoint (Advanced)
  • SQL (Basic)
  • Team Building
  • Problem Solving & Leadership
  • Strong Communication (Oral & Written)
  • Proficiency in MS Excel, Word, PowerPoint

Projects

Process Improvement Program

Worked on Brand Registry process improvement, identifying common errors and implementing new SOPs, leading to a reduced site defect rate. 


Site-Level Absolute Resolve Rate Analysis

Audited cases to analyze trends in seller behavior and associate errors, implementing best practices to reduce reopen rates. Achieved a 25% defect reduction for the Amazon Brand Registry team.

Certification

Behavioral Science Course: Focused on skills like 'Understanding Self for Effectiveness', 'Problem Solving', and 'Creative Thinking'.

Hobbies and Interests

  • DJ'ing
  • Cooking
  • Reading
  • Traveling

Languages

English (Fluent)
Hindi (Fluent)
Odia (Fluent)
Bengali (Conversational)

Additional Information

Available for relocation and travel as needed.

Open to flexible work arrangements, including remote work.

Timeline

SPS Quality Auditor

Amazon
02.2022 - Current

Selling Partner Support Associate

Amazon
02.2018 - 02.2022

Customer Support Representative

Myntra Designs PVT. LTD
08.2016 - 12.2017

Bachelor of Technology (Computer Science) -

Sunrise University

Higher Secondary -

Samrat Public School

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