Anup Robin P Dias

• Executing the quality measurement framework for SPS associates serving multiple geographies and channels.
• Audit in a professional, ethical, and objective manner of contacts to ensure adherence to quality audit standards.
• Accurately execute auditing tasks in a timely manner to meet programmatic and operational needs.
• Display decision making aptitude based on audit guidelines and in ambiguous contexts.
• Identify root cause of defects and process improvement opportunities to enhance process efficiency, quality and Seller experience.
• Participate in calibrations and calibrate to quality outcomes.
• Ability to analyze and identify patterns in large data sets.

• Addressing seller queries as first contact between Sellers and Amazon Corporate.
• Creating tickets, gathering all information required and troubleshooting to resolve the issue.
• Co-ordinate with the relevant team for higher support in resolving the issue.
• Follow up to resolve the issue at the earliest for better seller experience.
• Mentoring new hires to train on resolving the tickets and improving their Metrics which will showcase their work.
• Verified validity of resolved tickets and identified areas for improvement.

Project: Paragon workflow Team

• Engage with program and business stakeholders to document requirements, create functional specifications/requirements and generate process maps using Business Process Model Notation (BPMN) tool called Workflow Designer (WFD)

• Update, test, launch and improve Selling Partner (SP) and Associate facing WorkFlows

• Author SP and Associate facing content in various markup languages (Mustache(5), Markdown, HTML, CSS)

• Understand and leverage SPS’ operational knowledge for accurate issue resolution

• Deep dive WorkFlow product and/or operational issues to propose and implement simple and effective solutions

• Work extensively on Amazon proprietary BPMN tool to develop and edit existing software products working backwards from business requirements

• Occasionally, get involved in discussions with business leaders providing technical solutions to real-world business problems

• Looking after the purchasing of the materials to the Hotel.
• Generating Purchase Orders for the requirements.
• Creating Supplier Codes dealing with the TCS team using the Oracle Software.
• Handling the negotiation of vendors for annual contracts for one year.
• Preparing the Data list and taking the Impact of all negotiations for selecting the L1 and L2 vendors.
• Worked on a user-client software ORACLE built for Central Back Office Systems by TCS.