Travelling
Contractor BIBI Ayesha
Project Manager
Bangalore
Summary
Resourceful Project Manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Service Delivery Manager
Converge Technologies
Bangalore
01.2021 - Current
- Planning everything from execution to delivery, breaking the project into tasks and subtasks, setting an appropriate schedule for the development of certain Deliverables, defining milestones, and highlighting the project dependencies
- Negotiating current employees’ job responsibilities, managing their, time, and achieving their commitment to the project, Bids may be required, and Contracts will need to be reviewed and keeping everyone in check to make sure that the team moves along in accordance with the plan
- Delegating work effectively to the team
- Assign the tasks to the technical team and understand the ability of resources
- Managing the resource time, Development deliverables, monitoring and following up with clients for successful project runs, scheduling the meetings daily stand-ups, and weekly status calls
- Managing Documents and reports provide appropriate documentation to present the final reports to clients and identify the areas where there is a need for future development
- Maintain the allocated budget and complete the project within the allocated budget.
Sr Network Engineer
TCS
09.2020 - 12.2020
- Provides regular updates to Management on trends and issues, team performance, and escalated issues/ problems
- Provides guidance to team members on career development
- Manages poor performance, escalating to Manager
- Undertakes delegated project work, updating management and peers on progress
- Drives forward ideas for improvements to environment/service/procedures, obtaining feedback and approval from peers and manager
- Prepare exclusive management report and discuss the progress plan with the Team about account changes, suggestions, working plan, etc
- Manage the performance of assigned campaigns
- Technical Roles & Responsibilities:
- Configuring VLANS, access ports, trunk ports, and port channels on the Cisco Catalyst switches and troubleshooting
- Configuring VTP and troubleshooting
- Configuring BGP routing protocol on the Cisco routers
- Configuring VIPs on the load balancers in accordance with the user specifications given
- Implementing end-to-end connectivity between data centers, which involves route additions/advertisements and allowing access on the firewalls and troubleshooting
- Administering and configuring routes using the Cisco VRF technique
- Adding the DNS host entries into Infoblox tool
- Planning and scheduling network downtime for various upgrades and maintenance with necessary approval from the change control board
- Investigating, diagnosing and resolving all network problems.
Network Engineer
Thomson Reuters International Services Private Limited & Refinitiv Services Private Limited
08.2016 - 03.2016
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
Technical support engineer
10.2013 - 03.2016
- Responsible for configuring the Cisco small networking devices (Routers, Switches, Access Points etc.)
- Responsible for developing and providing technical support for Cisco devices
- Responsible for developing and troubleshooting all sorts of network problems like connectivity issues
- Wireless Issue Range issues and then deploying into infrastructure
- Responsible for testing the product condition before customers use the entire networking product
- Responsible for checking the latest version of the software and upgrading the Product to the latest version and optimizing the network
- Responsible for Installation of DVR, MAC address Filtering, Web site Blocking, and maintaining System
- Services
- Responsible for checking the overall operational readiness of network systems before we configure or troubleshoot any sort of technical problem
- Responsible for configuring any environment of operating system like Windows XP, Windows 7,
- Windows XP, UNIX, etc…,
- Responsible for helping the customers to configure the Networking products based on their
- Requirements such as DHCP, Static IP, and PPPoE connection
- Responsible for troubleshooting all sorts of Issues like connectivity issues Wireless Issue Range issues
- Involved in remote troubleshooting and fault finding if issues occurred upon initial installation
- Responsible for Installation of DVR, MAC address Filtering, Web site Blocking and maintaining Services
- Responsible for network design, and installation of Cisco Devices
- Responsible to create new cases and proper documentation for each case in Salesforce (CRM Tool),
- Responsible for Supporting users and network administrators over the telephone and by email
- Tools & Technologies: Sale Force Cisco RMA Routing and Switching
Education
B.E - Information technology
University of JNTU
Andra Pradesh 08.2008 - 05.2012
Pre-University -
Sri Chaitanya Junior College, Secondary Education
04.2006 - 04.2008
Balayesu Vidyalaya
03.2005 - 04.2006
Skills
Operations support
Accomplishments
- Certifications: No Certification so far
Interests
Gardening
Dancing
Timeline
Service Delivery Manager
Converge Technologies
01.2021 - Current
Sr Network Engineer
TCS
09.2020 - 12.2020
Network Engineer
Thomson Reuters International Services Private Limited & Refinitiv Services Private Limited
08.2016 - 03.2016
Technical support engineer
10.2013 - 03.2016
B.E - Information technology
University of JNTU
08.2008 - 05.2012
Pre-University -
Sri Chaitanya Junior College, Secondary Education
04.2006 - 04.2008
Balayesu Vidyalaya
03.2005 - 04.2006
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