C VINOD NAIR
Service Delivery Operations Senior Analyst
Chennai,TN
Summary
Results-driven Finance Operations Senior Analyst with 14+ years of experience in Accounts Payable (AP), Accounts Receivable (AR), Collections, Lease Administration, and Commercial Real Estate (CRE) Underwriting. Proven track record managing NBFC lending portfolios, leading cross-functional teams of 15-20, and driving SLA, KPI, and DSO improvements. Expertise in ARGUS modeling, lease abstraction, SOX compliance, CAM reconciliation, and process improvement. Adept at stakeholder management, MIS reporting, and audit readiness.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Service Delivery Operations Senior Analyst
Accenture
01.2020 - Current
- Managed end-to-end AP, AR, Collections, and Lease Administration operations for NBFC lending portfolios, ensuring 100% SLA adherence.
- Supervised and mentored a team of 15–20 analysts handling billing, cash application, reconciliations, and collections; conducted daily huddles and monthly business reviews.
- Monitored aging buckets (0–30, 31–60, 61–90, 90+ days) and executed structured follow-up strategies to reduce DSO and overdue balances.
- Led dispute resolution processes, coordinating with internal departments and clients for faster closure and improved receivable recoveries.
- Developed and maintained weekly/monthly dashboards covering SLA, productivity, accuracy, and aging performance for senior leadership.
- Designed SOPs and QA control checklists, improving audit readiness, first-time-right accuracy, and operational compliance.
- Conducted quarterly and annual performance appraisals; set SMART goals, IDPs, and PIPs; identified high performers for promotion and rewards.
- Supported hiring, onboarding, and training of new analysts to build team capability.
Service Delivery Operations Analyst
Accenture
01.2018 - 12.2019
- Reviewed end-to-end AP and AR transactions, ensuring SOX compliance and adherence to client policies.
- Validated invoices, GRN matching, vendor master data, and payment batches; identified and prevented duplicate invoice payments.
- Managed customer collections via calls and email; resolved unapplied cash, short payments, deductions, and credit notes.
- Performed root-cause analysis for billing and cash application errors; supported month-end close, including reconciliations and accruals.
- Generated MIS reports (SLA, KPI, productivity, accuracy) for leadership review.
Associate Underwriter
Accenture
01.2015 - 12.2017
- Conducted credit underwriting analysis for CRE-backed loans using financial statements, rent rolls, and property performance data.
- Built ARGUS cash flow models to assess DSCR, income stability, and valuation metrics for loan origination, and restructuring.
- Performed CAM reconciliations, CPI escalations, and lease abstractions to support credit approval and loan structuring decisions.
- Monitored ongoing performance of mortgaged properties post-disbursement, validated income data, and updated systems for portfolio reviews.
- Trained junior team members, and participated in client review calls and compliance/audit reviews.
New Associate Underwriter
Accenture
06.2011 - 12.2014
- Performed commercial real estate (CRE) underwriting for loan and investment portfolios; prepared quarterly and annual asset performance reports for credit monitoring.
- Abstracted lease documents into client templates, capturing key dates, financial terms, and critical clauses.
- Analyzed ad-hoc reports to assess loan health and income trends; verified rent and income data accuracy for credit and valuation decisions.
Education
Bachelor of Commerce (B.Com) - Accounting
Ravenshaw University
Cuttack, India06.2008
Skills
Tools & Platforms: ARGUS Enterprise, MS Excel (Advanced), MIS Reporting, ERP Systems
Domains: Accounts Payable, Accounts Receivable, Collections, Lease Administration, CRE Underwriting, NBFC Lending
Performance monitoring
Client management
Accomplishments
- Successfully managed a 15-20-member operations team in high-volume AR & collections environment.
- Improved aging performance and receivable recovery through structured follow-ups.
- Built SOPs improving audit readiness and process stability.
- Consistently maintained SLA and quality compliance.
- Received “Star of the Business / Numero Uno” recognition awards for operational excellence
CORE COMPETENCIES
- Accounts Payable (AP) & AR Management
- Collections & Aging Bucket Analysis
- Lease Administration & Abstraction
- CRE Underwriting & ARGUS Modeling
- DSCR & Cash Flow Analysis
- CAM Reconciliation & CPI Escalations
- SOX & Regulatory Compliance
- SLA / KPI / DSO Management
- Team Leadership & People Management
- MIS Reporting & Dashboards
- Process Improvement & SOP Development
- Dispute Resolution & Escalation Management
Timeline
Service Delivery Operations Senior Analyst
Accenture
01.2020 - Current
Service Delivery Operations Analyst
Accenture
01.2018 - 12.2019
Associate Underwriter
Accenture
01.2015 - 12.2017
New Associate Underwriter
Accenture
06.2011 - 12.2014
Bachelor of Commerce (B.Com) - Accounting
Ravenshaw University