Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nallamilli China Venkata Reddy

Summary

Enthusiastic in contributing to team success through hard work, diligence and excellent organizational skills. A clear understanding of allotted tasks and targets. Motivated to learn, grow and excel in the field of Business Management. Excellent time management and Proficient in MS Excel

Overview

6
6
years of professional experience

Work History

Seller and Brand Support Associate

Amazon
06.2021 - Current
  • Seller Assistance: Guided sellers through platform setup, policies, and tools.
    Assisted in account management processes and addressed inquiries.
  • Problem Resolution: Resolved issues promptly, including order discrepancies, payment concerns, and technical glitches.
    Investigated and troubleshooted platform-related problems, ensuring effective solutions.
  • Communication: Communicated with sellers via email, chat, and phone, providing clear information regarding policies and resolutions.
    Focused on fostering positive communication to enhance the seller experience.
  • Training: Conducted training sessions for sellers on platform usage, best practices, and optimization strategies.
    Contributed to the development of training materials.
  • Policy Enforcement: Enforced platform policies to maintain a fair and transparent marketplace.
    Monitored seller activities and took actions to address policy violations.
  • Collaboration: Collaborated with internal teams to resolve complex issues and enhance seller experience.
    Contributed to cross-functional efforts to improve platform functionality.
  • Customer Satisfaction: Prioritized customer satisfaction by ensuring high levels of service to sellers.
    Gathered and analyzed seller feedback, actively participating in initiatives to improve services.
  • Escalation Management: Managed and escalated issues to higher levels when necessary.
    Collaborated with cross-functional teams to address systemic issues.

Summer Internship- sales and marketing

Prof Sameer Mathur
07.2017 - 09.2017
    • Helped marketing teams with daily administrative duties, including generating campaign reports and updating CRM databases.

Education

Master of Business Administration - Supply Chain Management

University Of Technology Sydney
Sydney
02.2020

Bachelor of Business Management - Business Management

Gayatri Vidya Parishad
Visakhapatnam
06.2017

Board of Intermediate Education - Commerce

Master Minds Arts Junior College
Guntur
06.2014

Board of Secondary Education - Secondary School

Aditya Public School
Kakinada, AP
05.2012

Skills

  • Customer Service
  • Problem Resolution
  • Communication
  • Training and Development
  • Data Analysis
  • Policy Enforcement
  • Collaboration
  • Documentation
  • Continuous Learning

Accomplishments

    * ARR performer for Q3 in the year
    2021 in the field of seller support,
    Amazon.

    * Customer Champion for constantly
    looking for ways to enhance customer
    experience by thinks outside the box
    to find solutions in the year 2021 ,
    Amazon.

Timeline

Seller and Brand Support Associate

Amazon
06.2021 - Current

Summer Internship- sales and marketing

Prof Sameer Mathur
07.2017 - 09.2017

Master of Business Administration - Supply Chain Management

University Of Technology Sydney

Bachelor of Business Management - Business Management

Gayatri Vidya Parishad

Board of Intermediate Education - Commerce

Master Minds Arts Junior College

Board of Secondary Education - Secondary School

Aditya Public School

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Nallamilli China Venkata Reddy