D Kavita
Delhi
Summary
A confident professional with over 14 years of experience in Retail and Architect Sales Operations. Demonstrated expertise in managing sales processes with a strong emphasis on achieving company objectives and profitability goals.
Possesses a focused, customer-centric approach with outstanding relationship management skills and proficiency in client engagement.
Overview
15
15
years of professional experience
Work History
Deputy Manager
Orient Bell Limited
Delhi
02.2012 - Current
- Performing dual roles simultaneously - Business Development Manager and Managing North and East Coco's of company.
- Visited and worked with Architects, Interior Designers, and Builders
- Generating business by getting shades approved from Architects or Interior Designers for Projects, and supplying materials within timelines through the Company or a Dealer.
- Updated Architects, Interior Designers & Builders about new launches through broadcast or invited them to company own showrooms for display showcase
- Visited AE & JE to obtain government project approvals.
- Managed Coco Displays Showroom FF and Sales Growth.
- Provided valuable insights to category heads during planning and discussion of New Launch, enhancing understanding of consumer, Architects & Interior Designers.
- Collaborated with digital team to enhance promotional strategies for coco's, resulting in increased business generation.
- Plan Festive activities at Coco's Insights on new projects to increase popularity of Coco's - Digitally Customer management - ensuring an excellent shopping experience for the customer Product promotions, Sales planning (Indirect) & implementation Solving all kind of grievances of customers related to product Coordinating with dealers & Sales team for indirect sales of Coco's for 0 disputes Acted as thought leader in anticipating changing industry trends and refining and
Floor Manager
STAR MOBITEL LTD
Delhi
07.2010 - 01.2012
- Developed and delivered staff training, including customer service and complaint resolution.
- Led through a customer and quality-focused approach to improve guest experience.
- Delivered pre-shift briefings, setting individual and collective responsibilities.
- Team Building.
Front Desk Executive
Le Meridien
Delhi
05.2009 - 06.2010
- Handling check-ins and Starwood guest.
- Teamwork
- Managing Business Center.
Education
MBA - Marketing & Hr
Imt Ghaziabad
12-2014
B.Com -
SOL, Delhi University
07-2012
Higher & Secondary Education -
Andhra Education Sn Sec School
05-2007
Higher & Secondary Education -
Andhra Education Sn Sec School
05-2005
Skills
- Customer Service
- Operations Management
- Business Development
- Showrooms
- Project Management
- Sales Planning
Additional Information
Won 02 Star Awards for Best Website Training & Display.
Best Coco Display NPD - Delhi.
Best Marketing Tool Usage - Chandigarh.
Best AID Working - Chennai.
Won Best Coco Display - Delhi.
Personal Information
- Date of Birth: 09/11/87
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
Listening to music & Swimming.
Timeline
Deputy Manager
Orient Bell Limited
02.2012 - Current
Floor Manager
STAR MOBITEL LTD
07.2010 - 01.2012
Front Desk Executive
Le Meridien
05.2009 - 06.2010
MBA - Marketing & Hr
Imt Ghaziabad
B.Com -
SOL, Delhi University
Higher & Secondary Education -
Andhra Education Sn Sec School
Higher & Secondary Education -
Andhra Education Sn Sec School
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