D Sreeharsha

• Marketplace Operation and Product Listing: Manage and optimize our online marketplace presence across multiple platforms, like Amazon, Walmart, Flipkart, Myntra, Meesho, Zepto, and Blinkit, etc.
• Inventory Management & Stock Analysis: Track stock levels across all the warehouses and fulfillment centers. Analyze fast-moving SKUs, aging stock, and replenishment needs. Collaborate with the procurement and warehouse teams to avoid shortages.
• Demand Planning and Forecasting, Deviation: Gathering data on past sales, customer orders, inventory levels, pricing, promotions, etc. Analyzing the collected data to identify patterns and trends. Continuously monitoring the actual demand, and adjusting the forecasts and plans as needed.
• B2B Order Processing and Management: Process orders for Amazon RK, Flipkart, Zepto, Blinkit, and Swiggy Instamart within the TAT. Ensure compliance with invoicing, documentation, and barcoding requirements. Work with warehouse teams for accurate picking, packing, and dispatch.
• Order Fulfillment & Tracking: Monitor and track D2C and B2B orders daily to ensure timely dispatch and delivery. Maintain accurate records of shipped orders, pending orders, and RTOs. Accurately enter purchase order information into the company's ERP system (Unicommers).
• Reporting and Analysis: Maintain weekly, monthly, and MIS reports tracking order trends and stock movements. Monitor order status and inventory discrepancies.

• Company Overview: The Amazon Development Center focuses on various technological advancements, including large language models.
• Working on LLMs (Large Language Models) utilized LLMs to regenerate ASINs using Detail Page data.
• Developed streamlined processes for managing digitized records and current SOPs.
• Directed volunteers and employees engaged in cataloging, designing exhibits, and recording artifacts. Developed comprehensive reports summarizing analytical findings for stakeholder review.
• CSS has established a core team to operationalize the process of publishing the LLM output to the catalog. As part of this process, I will support measuring the quality of LLMs before publishing to the catalog.
• Generated insights for new data analysis processes. We are conducting customer-randomized A/B experiments to obtain quantitative data on the directional impact of these enrichments.
  Ingestion, where data is loaded into systems and databases. If the process is successful, the experiment can be launched (i.e., Weblab dialed up), and the experiment status will be updated, creating dimension sets and APT links post-ingestion.
• Classifying tickets - Ticket classification is essential to ticket management, i.e., CTI - category, type, and item.
• Background process: LLM model development, LLM quality validation, and LLM customer and seller experience.
• Tools: AWS, AMS, Rocker Box, and Weblab (Dialed Up A/B Experiments for 7/14/21/28 days).

Company Overview: Cars 24 offers technology-enabled automobile transaction services

• Handled returns and exchanges in compliance with store policies, maintaining customer satisfaction.
• Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
• Assisting customers with questions and needs. Completing each transaction in a quick and efficient manner
• Cultivating successful relationships with customers and car dealers.
• Identifying customer/dealer requirements and assisting them with sale/purchase decisions
• Ensuring that paperwork is completed efficiently
• LMS Update refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
• Conducted inventory checks regularly, identifying and reporting discrepancies to management.
• Trained new CJ(Car Jockey) on inspection by different software, mentoring them to become effective team members.

Company Overview: Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.

• Closely monitored team performance by conducting observations and tracking key metrics, identifying, and managing underachievers appropriately
• Communicates with the sales team to ensure that dealership policies and procedures are understood and followed
• Conducts sales training meetings as directed by the general sales manager
• To address the gaps in the Sales and Aftermarket
• Overhauled customer relationship management processes. Handled complaint investigations successfully.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities
• Composed monthly sales reports to brief management regarding performance and revenues.