Rajan BAKTHASINGH
Amazon Advertising
CHENNAI
Summary
Professional with 15+ years of experience in varied fields like Advertising, Sales, customer service, Insurance & Banking. Proven ability to assume challenging roles, perform in highly visible positions and work under pressure to meet deadlines and produce strong sustainable results.
Overview
13
13
years of professional experience
Work History
Business Process Associate
Sutherland Global Services
12.2008
- Analyzed Credit, Income, Asset and property documents received from borrowers’ and 3rd parties and making appropriate changes in tool and clearing applicable conditions
- Responsible to take appropriate loan decision (Approve / Pend / Suspend)
- Disputed/Responded to client feedbacks
- Sending Daily, Weekly and Monthly reports to clients.
Customer Support Representative
Amtex Systems
12.2008
- Was involved in & outbound calls focusing on sales and survey
- Responsibilities included training and ensuring quality amongst new hire
- Shared the team performance report with lead.
Ads Success Manager
Amazon Development Center
5 2018 - Current
- Lead a team of 10 members, with successful oversight of up to 24 members, including L5s, for nearly a year
- Develop and implement strategic programs focused on optimization, revenue generation, and advertiser retention, significantly boosting overall revenue
- Collaborate with facility teams on the Chennai node setup, contributing to organizational growth and operational efficiency
- Drive key programs for hiring and team development, resulting in enhanced team productivity and the retention of high-value advertisers
- Partner with engineering teams to build advertiser-facing solutions and enhance user experience, ensuring optimal campaign performance
- Manage teams across three locations, fostering seamless collaboration and driving results across all units
- Key Achievements: Spearheaded programs contributing to a substantial increase in revenue
- Successfully managed the growth and performance of team members across multiple locations for over a year
- Played a pivotal role in the Chennai node setup and ongoing facility operations.
Assistant Manager
TATA consultancy Services
08.2015 - 05.2018
- Analyzing customer requirements and specifications to allocate work accordingly
- Forecasting and planning revenue on required frequency
- Responsible to close billing on time with minimal leakage & revenue loss
- Coordinate with client for process transitions
- Coaching and mentoring team on business specific aspects
- Responsible to update and maintain IQMS audit artifacts
- Working along with the HR team to manage required domain / behavioral competency training and Admin team to escalate issues.
Team Lead
TATA consultancy Services
12.2011 - 07.2015
- Responsible to manage 50+ processes and operational escalations
- Maximized team efficiency & accuracy through frequent individual feedback
- Identified and bridged gaps between processes using analytical skill
- Responsible to provide various process improvement using Six Sigma techniques
- Daily, Weekly & Monthly dashboard shared on time with various stakeholders.
Senior Associate
TATA consultancy Services
- 11.2011
- Reviewed decision income documents using guidelines submitted for auto / recreational vehicle / boat / launch / motor cycles
- Evaluated vehicle cost based on received document with defined guideline
- Updated applications with missing information & decision comments
- Created follow-up for missing documents.
Education
Bachelor of Commerce -
Madras Christian College
Skills
Digital Advertising
US mortgage underwriting
IQMS Audit Requirement
Six Sigma Tools & Technique
Business Analytical
Business Presentation
Leadership
Interpersonal
Excel & Macro
Accomplishments
- Process automation resulted in soft & hard savings (17 FTE Benefit)
- Process Reengineering resulted in 4 FTEs benefit & cycle time reduction
- End to end process study helped in overall cycle time reduction
- Multiple Process optimization in Insurance area enhanced in new business opportunity
Timeline
Assistant Manager
TATA consultancy Services
08.2015 - 05.2018
Team Lead
TATA consultancy Services
12.2011 - 07.2015
Business Process Associate
Sutherland Global Services
12.2008
Customer Support Representative
Amtex Systems
12.2008
Ads Success Manager
Amazon Development Center
5 2018 - Current
Senior Associate
TATA consultancy Services
- 11.2011
Bachelor of Commerce -
Madras Christian College