DEEPESH SHARMA
Jaipur
Summary
Dynamic and results-driven Senior Executive with 6 years of extensive experience in digital marketing & branding and customer support roles. Proven track record of driving successful digital strategies and enhancing customer experience across diverse industries. Expertise in leveraging data-driven insights to optimize marketing campaigns and improve operational efficiencies. Strong leadership skills with a focus on fostering collaborative environments and achieving organizational goals. Seeking to bring strategic vision and innovation to a progressive organization.
Overview
7
7
years of professional experience
Work History
Senior Executive
Apex Hospitals Private Limited
Jaipur, India
08.2022 - 07.2024
- Develop and execute comprehensive digital marketing strategies aligned with business objectives
- Drive brand awareness, customer acquisition, and engagement through effective digital channels (SEO, SEM, social media, etc.)
- Implement branding guidelines and ensure brand integrity in all communications and marketing materials
- Lead customer support operations to deliver exceptional service and satisfaction
- Develop and implement customer service strategies to enhance the overall customer experience.
Senior Executive
DR. B. Lal Laboratory
Jaipur, India
11.2021 - 08.2022
- Conduct regular performance evaluations, set clear goals, and provide professional development opportunities for team members
- Define service standards and protocols to ensure consistent delivery of high-quality patient care and support
- Utilize CRM systems to manage customer interactions, track customer history, and personalize support experiences.
Process Associate
Voylla Fashions Private Limited
Jaipur, India
09.2019 - 06.2021
- Serves customers by providing product and service information and resolving product and service problems
- Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Lead customer support operations to deliver exceptional service and satisfaction
- Develop and implement customer service strategies to enhance the overall customer experience.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Conducted regular reviews of operations and identified areas for improvement.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Process Associate
MattsenKumar LLC
Jaipur, India
03.2019 - 09.2019
- Handle inbound and outbound customer inquiries, requests, and complaints via multiple channels (phone, email, chat, etc.)
- Provide timely and accurate information to customers, addressing their concerns and ensuring a positive experience
- Escalate complex or unresolved issues to appropriate teams or management for further investigation and resolution
- Develop and maintain a thorough understanding of company products, services, policies, and procedures.
- Generated reports detailing findings and recommendations.
Process Associate
Vkalp Outsourcing Private Limited
Jaipur, India
07.2017 - 01.2019
- Developed relationships with customer base
- Converted cold leads into warm leads
- Met sales and quality targets on a consistent basis
- Participate in ongoing training sessions and workshops to enhance product knowledge, customer service skills, and job proficiency.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Education
Bachelor of Arts -
Pursuing Bachelor's of Arts
Jaipur, India06.2025
High School Diploma -
NSOS
Ringas, India05.2017
No Degree -
Central Board of Secondary Education
Ringas, India04.2015
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Growth planning
Accomplishments
- Winner in Chess competition at school level
- Actively participating in various activities at school level
Professionallearning
- Customer service
- Sales and marketing
- Service marketing
Personal Information
- Father's Name: Satish Chand Sharma
- Title: Senior Executive
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Hindi
Timeline
Senior Executive
Apex Hospitals Private Limited
08.2022 - 07.2024
Senior Executive
DR. B. Lal Laboratory
11.2021 - 08.2022
Process Associate
Voylla Fashions Private Limited
09.2019 - 06.2021
Process Associate
MattsenKumar LLC
03.2019 - 09.2019
Process Associate
Vkalp Outsourcing Private Limited
07.2017 - 01.2019
Bachelor of Arts -
Pursuing Bachelor's of Arts
High School Diploma -
NSOS
No Degree -
Central Board of Secondary Education