Daisy Gomez
Bengaluru,KA
Summary
- Orchestrated the development and implementation of product roadmaps, effectively determining priorities and delivering features that aligned with customer needs and business goals.
- Experienced CRM Dynamics Functional Consultant for about 10 years , Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
- Collaborated with cross-functional teams to gather and prioritize product requirements, ensuring alignment with overall company strategy.
- Facilitated cross-functional team collaboration to define and prioritize product features based on stakeholder feedback, market trends, and business objectives.
- Led sprint planning and grooming sessions to ensure timely delivery of high-quality product increments, while fostering a culture of continuous improvement and innovation.
- Conducted user research and data analysis to identify customer needs and pain points, resulting in the development of user stories and acceptance criteria for product development.
- Led a team of QA testers in developing and implementing comprehensive test plans for software products. Conducted regular code reviews and implemented best practices to ensure software quality standards.
- Mentored junior team members on testing methodologies and provided training on new testing tools, leading to a more efficient QA process and improved team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead / Analyst
VISA Inc
12.2022 - Current
- CRM Dynamics Functional Consultant
- Process Transformation
- Strategic Planning
- Domain Thought Leadership
Consultant
Infosys Ltd
10.2019 - 12.2022
- Dynamics Product Ownership and Decision-Making
- CRM Dynamics Functional Consultant
- Presales - RFP and Estimation
- Product backlog Prioritization and Management
- Managing Cross-Functional Teams
- Building CRM Strategies and Implementation
- Stakeholders- Development team, Business Teams, Vendor Leadership and Global Management
Software Engineer
Lowes India
01.2017 - 09.2019
- Team Leading and CRM Functional Consultant
- Omni Channel Transformation
- Store Transformation
- Product and Project Management
- Stakeholders (India, United States, Canada and Ireland), Vendor teams and Global Partners
Associate Quality Analyst
THOMSON REUTERS
12.2014 - 12.2016
- Functional Quality Validation
- Business Analysis
- Customer Pain point Analysis
- Stakeholder Management-Vendors from the United States, United Kingdom and Australia
Education
Product Management | Certitification Program from ISB | Executive Education -
Great Learning
05.2024
ECE | Bachelor of Engineering -
Visvesvaraya Technological University
06.2014
Certification
- Product Management- Indian School of Business (ISB)
- Certified Scrum Product Owner- Scrum Alliance
- Agile Expert Certificate of Proficiency -ISTQB
- Certified Scrum Master-Scrum Alliance
- Certified Tester Advanced Level (2012) - Test Manager - ISTQB
- Project Management Professional (PMP)
- Microsoft Dynamics Functional Consultant Certificated- MS
Experience Years
9.6
Areas Of Specialization
- Microsoft CRM Dynamics Functional
- Salesforce CRM Fuctional
- SQL
- Product Management
- Agile and Scrum Methodologies
- Leadership skills
- Stakeholder collaboration and Effective Coomunication
- Strategic thinking
- JIRA
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Timeline
Team Lead / Analyst
VISA Inc
12.2022 - Current
Consultant
Infosys Ltd
10.2019 - 12.2022
Software Engineer
Lowes India
01.2017 - 09.2019
Associate Quality Analyst
THOMSON REUTERS
12.2014 - 12.2016
Product Management | Certitification Program from ISB | Executive Education -
Great Learning
ECE | Bachelor of Engineering -
Visvesvaraya Technological University
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