DAKSH SHARMA
JAIPUR
Summary
Revenue-driven hospitality professional with experience across leading luxury hotel brands including Marriott, Hyatt, ITC, and Oberoi. Currently advancing expertise through a Post Graduate Program in Hospitality Management with a focus on Revenue Management. Demonstrated ability to exceed revenue targets, apply strategic upselling, support pricing and demand decisions, and collaborate with commercial teams to enhance profitability. Strong analytical mindset combined with solid front-office operational exposure.
Overview
6
6
years of professional experience
2030
2030
years of post-secondary education
Work History
Front Office Associate
Sheraton Grand Hotel and convention center
Bengaluru
06.2024 - 08.2025
- Achieved significant sales milestones, surpassing the monthly revenue target of 45 lakhs, with a record of 70-80 lakhs in transportation revenue month on month
- Front Desk Operations: Managing check-ins, check-outs, and reservations efficiently.
- Collaborated with sales and marketing teams to promote hotel services and packages, contributing to an increase in overall sales
- Utilized upselling techniques to maximize revenue from transportation and other hotel services.
- Billing & Payments: Processing invoices, handling cash/card transactions, and maintaining financial records.
- Bengaluru, India
Front Office Associate
Hyatt Regency
Pune
04.2022 - 10.2022
- Managed guest check-in and check-out processes, ensuring efficient and welcoming service
- Operated telephone systems, providing prompt responses to guest inquiries and requests
- Assisted in resolving guest issues, contributing to positive guest experiences
- Developed strong communication skills and the ability to handle high-pressure situations effectively
- Pune, India
Industrial Trainee
THE OBEROI RAJVILAS
Jaipur
07.2019 - 10.2019
- Rotated through major departments: Front Office, Housekeeping, Food and Beverage, and Kitchen
- Acquired comprehensive understanding of hotel operations and guest service standards
- Participated in team meetings to improve service quality and efficiency
- Jaipur, India
Education
Post Graduate Program - Hospitality Management
Indian School of Hospitality (ISH)
Gurugram, IndiaBachelor of Science - Hospitality Management
Institute of Hotel Management
Lucknow, India 06.2018 - 07.2021
Skills
- Revenue Generation & Upselling
- Demand Forecasting Support
- Pricing Awareness & Inventory Control
- Front Office Revenue Optimization
- Cross-Functional Coordination (Sales & Marketing)
- Guest Segmentation & Service Customization
- Billing Accuracy & Financial Controls
- Problem Solving & Data Interpretation
Hobbies and Interests
- Reading
- Writing
- Animal Advocacy
- Fitness
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- Demand management:
Breaking down today's commercial silos
ESSEC Business School
- The Fundamentals of
Revenue Management: The Cornerstone of Revenue
Strategy
ESSEC Business School
Timeline
Front Office Associate
Sheraton Grand Hotel and convention center
06.2024 - 08.2025
Front Office Associate
Hyatt Regency
04.2022 - 10.2022
Industrial Trainee
THE OBEROI RAJVILAS
07.2019 - 10.2019
Bachelor of Science - Hospitality Management
Institute of Hotel Management
06.2018 - 07.2021
Post Graduate Program - Hospitality Management
Indian School of Hospitality (ISH)