Damini Sharma
Gurgaon
Summary
Dynamic Senior Executive with proven expertise in collections management at Johnson Controls Inc. Skilled in dispute resolution and team training, I excel at enhancing cash flow and reducing DSO. My strong analytical abilities and excellent communication foster collaboration across departments, driving significant improvements in payment processes and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Executive
Johnson Controls Inc
Gurgaon
06.2024 - Current
- Manage end-to-end collections process within the Order-to-Cash cycle, ensuring timely receipt of payments from customers.
- Monitor aging reports and proactively follow up on outstanding invoices via phone, email, and customer portals.
- Resolve billing discrepancies and disputes by coordinating with internal departments such as Sales, Billing, and Customer Service.
- Analyze customer payment trends and escalate high-risk accounts to management.
- Collaborate with cross-functional teams to improve cash flow and reduce DSO (Days Sales Outstanding).
Process Developer
Genpact
Gurugram
02.2022 - 06.2024
- Preparing and analyzing different reports for clients like- Revenue report and Sales report.
- Worked on tools like JD Edwards, Salesforce, MS-Excel, GetPaid etc.
- Assisting U.S. counterparts to resolve disputes and expedites resolution of billing and collection issues.
- Research accounts and completed due diligence to resolve collection problems.
- Assisted customers with inquiries, account management and billing inquiries in a professional and courteous manner.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
Customer Service Officer
StayUncle(INDAMAC Travels Pvt Ltd)
New Delhi
06.2020 - 02.2022
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services and orders.
- Hotel Inventory Management and Reservations.
- One point of contact between Customers and Hotels.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Travel Consultant
Global Travel Xperts
New Delhi
04.2019 - 03.2020
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Handling Inbound calls
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Worked on Software like Sabre and Amadeus
- PNR creation
- Gather client's requirements and provide best customer experience to clients related to travel requests
Education
Bachelor of Commerce - Accounting
School Of Open Learning (Delhi University)
New DelhiSkills
- Collections management
- Dispute resolution
- Team training
- Problem solving
- Excellent communication
Software
, , , ,
Sabre
Amadeus
JD Edwards
GetPaid
Salesforce
Personal Information
Title:
Timeline
Senior Executive
Johnson Controls Inc
06.2024 - Current
Process Developer
Genpact
02.2022 - 06.2024
Customer Service Officer
StayUncle(INDAMAC Travels Pvt Ltd)
06.2020 - 02.2022
Travel Consultant
Global Travel Xperts
04.2019 - 03.2020
Bachelor of Commerce - Accounting
School Of Open Learning (Delhi University)
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