Summary
Overview
Work History
Education
Certification
Designation
Languages
Disclaimer
Place
Personal Information
Timeline
Generic

Daniel Dinesh F

Chennai

Summary

Overall, 12+ years of experience in KPO industry in rich combined knowledge of Domain Consulting (Insurance), Transitions, Due-Diligence & US Healthcare. Have worked in Onsite UK and Philippines, across multiple Insurance Customers on Process Re-Engineering, Automation (Robotics), Standardization and Optimization. Proven track record of Managing Operations, Service delivery, Performance management, Project management and Customer relationship. Experience in setting up and running successful BAU operations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Lead

Atos/Syntel International PVT LTD
01.2019 - Current
  • Ensure daily process deliverables are met and performed effective work allocation within the Team.
  • Cascading process updates to the team.
  • Process training for new joiners as well as for new team leaders.
  • Feedback, Refresher sessions, Client interaction, keeping track of accuracy slippage & resolving client inquiries.
  • Always been a point of contact for any escalation and updates.
  • Half yearly Goal setting and Performance review for associates. Observe, Guide and motivate associates to meet the goals.
  • Preparing MBR deck and presenting it in the Monthly deck review call to the client.
  • Have Prepared process workflow Map for the current process.
  • Have worked on End to end RCM with respective of Claims Adjudication and Denials process.
  • Project level Responsibilities:
  • Transport Coordination
  • Admin support staff coordination
  • HR Coordination
  • Project Metrics reporting coordination
  • Audit preparations & coordination for project

Domain Consultant

Syntel International PVT LTD
03.2017 - 01.2018
  • Worked as a Domain Consultant in RPA (Robotics Process Automation) project based out of UK / US for different clients.
  • Implement strategies for gathering, reviewing and analyzing current policy administration system.
  • Gathering requirements for implementing the RPA based automation assessment and performing implementation.
  • Coordinate and oversee the work for specific project. Plan, organize, direct, implement and evaluate processes to lead people and manage resources to achieve desired results.
  • Working collaboratively with onsite and offshore teams, ensuring the client is kept informed throughout the process.
  • Review estimates and plans, and then negotiate with the customer with respect to timelines and estimates for critical programs and initiatives.
  • Conducted classroom training to Automation team on identified processes from onshore to enhance the BOT development.
  • Provided reverse transition on RPA implemented processes to Client and Stakeholders.

SME

Tata Consultancy Services
03.2013 - 02.2017
  • Worked as SME in Commercial Insurance Conversion Process based out of US.
  • Ensure daily process deliverables are met and performed effective work allocation within the Team.
  • Followed appropriate IQMS procedures and ensured accuracy and SLA are met.
  • Knowledge transfer to the Pune team.
  • Process training for new joiners as well as for new team leaders.
  • Half yearly Goal setting and Performance review for associates. Observe, Guide and motivate associates to meet the goals.
  • Feedback, Refresher sessions, Client interaction, keeping track of accuracy slippage & resolving client inquiries.
  • Always been a point of contact for any escalation and updates.
  • Project level Responsibilities:
  • Transport Coordination
  • Admin support staff coordination
  • HR Coordination
  • Project Metrics reporting coordination
  • Audit preparations & coordination for project

Education

Bachelor of Corporate Secretaryship -

Mar Gregoris College of Arts and Science
Chennai
05.2012

Certification

Green Belt Certified, A, 12/01/16

Designation

Senior Associate

Languages

  • English
  • Tamil

Disclaimer

I hereby declare that the aforesaid statements are true to the best of my knowledge.

Place

Chennai

Personal Information

  • Passport Date Of Issue: 03/27/17
  • Date of Birth: 11/22/91
  • Gender: Male
  • Nationality: Indian

Timeline

Team Lead

Atos/Syntel International PVT LTD
01.2019 - Current

Domain Consultant

Syntel International PVT LTD
03.2017 - 01.2018

SME

Tata Consultancy Services
03.2013 - 02.2017

Bachelor of Corporate Secretaryship -

Mar Gregoris College of Arts and Science

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Daniel Dinesh F