Opera
Daniel Dkhar
Front Office Department
Shillong,ML
Summary
Dynamic and detail-oriented receptionist with a year of experience at Iva By SKR Hotel. Expert in customer relations and data entry, adept at resolving inquiries and enhancing client satisfaction. Proven ability to manage front desk operations efficiently while maintaining organized client records and appointments. Committed to delivering exceptional service and support.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Front Office Executive 1year
IVA By SKR Hotel
Bengaluru, Karnataka
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Front Office Executive 3 Years
Hotel Poinisuk
04.2021 - 11.2024
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Office Receptionist 3 Year
Highwinds Hotel
06.2017 - 03.2020
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained clean reception area to promote positive, professional environment for clients.
Front Office Associate 9 Months
The Chancery Hotel
08.2013 - 04.2014
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Education
High School Diploma -
12 Th Pass 56%
Shillong, India 04.2001 -
Skills
Data entry
File management
Document preparation
Listening skills
Problem-solving skills
Cash handling
Mail handling
Billing and invoicing
Report preparation
Check-in management
Teamwork
Microsoft office
Multitasking
Excel spreadsheets
Software
IDS Fortune Next
Staflexi
Lucid Promis