Daniel Venkatesan
Scrum Master & IT Project Manager
Chennai,TN
Summary
Agile IT Project Manager & CSM Delivery-focused IT Project Manager with 14 years of experience mastering Agile frameworks, financial budgeting, and digital transformation initiatives. Expert in coaching cross-functional software development teams, removing blockers, and modernizing project workflows. Passionate about aligning technical execution with stakeholder objectives to consistently deliver high-quality, impactful solutions on time and within scope.
Overview
3
3
Certifications
14
14
years of professional experience
Work History
Scrum Master & IT Project Manager
Stockland
08.2025 - Current
- Accountable for end-to-end service delivery and incident operations, managing a global onsite–offshore model with S1/S2 shift coverage to ensure 24x7 incident resolution, operational stability, and stakeholder confidence.
- Owned end-to-end delivery for the Stockland TCS account, ensuring budget adherence and delivery certainty by building cross-functional testing capability within existing teams.
- Resolved delivery misalignment between website (2-week sprints) and Salesforce (4-week sprints) teams by aligning sprint cadence and eliminating dependency bottlenecks, improving cross-team collaboration for faster feature delivery.
- Mitigated critical resource gap by onboarding a new tester and cross-training developers during an unexpected absence, reducing onboarding time by 30% and ensuring 100% sprint commitments delivered on time with zero quality issues.
- Drove workforce transformation to meet client demands by establishing cross-training program, enabling 4 front-end developers to operate as full-stack engineers within one quarter and enhancing delivery resilience.
- Increased team velocity by 15% over 4 sprints through improved estimation practices and proactive impediment removal, enabling faster delivery of high-priority features.
- Improved backlog refinement and sprint planning processes, reducing story spillover by 25% across 3 consecutive sprints, increasing predictability and stakeholder confidence.
- Enhanced stakeholder satisfaction through implementation of transparent reporting dashboards in ADO, cutting status update time by 40% and improving visibility across business and technical teams.
- Implemented improvements to visual regression testing to handle increased release frequency, mitigating Percy screenshot capacity constraints and reducing reliance on UAT-phase testing, resulting in fewer UAT and production defects and ~33–50 hours per month savings in manual visual validation.
- Drove transparent stakeholder communication by preparing and presenting WSRs, MSRs, and QPRs, demonstrating strong delivery performance, risk control, and sustained Green status across engagements.
- Led contractual onboarding for a new opportunity by drafting, reviewing, and finalizing the MSA, gaining timely client sign-off and ensuring readiness for seamless service delivery.
Scrum Master & Service Delivery Manager
Ever Source Energy
06.2024 - 08.2025
- Managed cross-functional teams in Agile transformation and IT operations for enterprise projects, delivering solutions on time and within budget.
- Facilitated Scrum ceremonies and optimized sprint planning, increasing team velocity by 20% and reducing release cycle time by 25%.
- Achieved >50% gross margin across individual projects through accountability for revenue and margin performance.
- Ensured timely and accurate invoicing across all contracts, maintaining strong cash flow and financial compliance.
- Prevented T&M billing leakage through proactive governance, allowing exceptions only with proper justification and formal approvals.
- Owned end-to-end MSA preparation and review for a new client engagement, ensuring commercial and delivery alignment and successfully obtaining client approval and sign-off.
- Oversaw IT infrastructure and application support, ensuring 99.9% system uptime while driving continuous improvement initiatives.
- Improved operational efficiency and reduced manual effort through implementation of process automation and reporting enhancements.
- Facilitated Agile ceremonies, enhancing team collaboration and driving project delivery efficiency.
- Implemented process improvements that streamlined workflows, resulting in reduced project turnaround times.
- Led cross-functional teams in delivering high-priority projects, ensuring alignment with organizational goals.
- Coached team members on Agile principles, fostering a culture of continuous improvement and accountability.
Scrum Master & Service Delivery Lead
Proximus Telecom
06.2021 - 08.2024
- Managed sprint boards and backlog in Jira, ensuring accurate tracking and reporting of progress.
- Resolved impediments in collaboration with developers, testers, and product owners, ensuring sprint commitments were met.
- Implemented process improvements that decreased defect leakage by 15% and increased sprint predictability.
- Facilitated Agile delivery for multiple telecom projects, collaborating with senior Scrum Masters to enhance ceremony effectiveness and team alignment.
Test Lead & Scrum Master
Hutchison 3G UK Limited
11.2017 - 05.2021
- Implemented automation frameworks that reduced regression testing time by 35%, accelerating release cycles.
- Managed team of testers across multiple projects, enhanced test coverage and reduced defect leakage by 20%.
- Collaborated with development and business teams to align testing with Agile delivery, improving overall product quality and customer satisfaction.
- Collaborated with development and business teams to align testing with Agile delivery, enhanced product quality and customer satisfaction.
Test Automation Engineer
Vodafone Limited
04.2015 - 11.2017
- Developed and executed automated test scripts for web and mobile applications, enhancing test coverage and ensuring reliable outcomes.
- Collaborated closely with developers, business analysts, and QA team members to ensure comprehensive test coverage and timely defect resolution.
- Logged, tracked, and retested defects using defect management tools, ensuring issues were resolved before production releases.
- Utilized Git for source code management, including branching, merging, pull requests, and maintaining automation repositories.
- Integrated automation test execution within GitHub Actions CI/CD pipelines to enable continuous testing and faster feedback during deployments
- Collaborated with developers and QA teams to identify defects early, enhancing product quality and minimizing production issues.
QA Tester
Cable & Wireless
01.2012 - 03.2015
- Executed functional and regression test cases for telecom applications, verifying alignment with business requirements.
- Logged and tracked defects using HP Quality Center, improving defect resolution turnaround time by 20%.
- Assisted in test planning and documentation, enhancing test coverage and streamlining processes.
- Supported senior testers in automation initiatives, acquiring practical skills in scripting and test execution.
Education
MCA - Computer Applications
Madras University
Chennai, India 04.2001 -
Bachelor of Science - Physics
Madras University
Chennai, India 04.2001 -
Skills
Project Management: Scope, Risk & Change Management, effort estimation, Budgeting, Stakeholder Engagement
IT asset management , IT procurement , IT compliance
Agile & Scrum Practices: Sprint Planning, Backlog Refinement, Daily Stand-ups, Retrospectives
Tools & Technologies: Jira, Confluence, ADO, Selenium, MS Project, CI/CD, Service now, Site 24X7, Website Development
Budget management, Project delivery, Cross-functional collaboration
Incident management
Certification
Certified ScrumMaster (CSM) – Scrum Alliance
Timeline
Scrum Master & IT Project Manager
Stockland
08.2025 - Current
Scrum Master & Service Delivery Manager
Ever Source Energy
06.2024 - 08.2025
Scrum Master & Service Delivery Lead
Proximus Telecom
06.2021 - 08.2024
Test Lead & Scrum Master
Hutchison 3G UK Limited
11.2017 - 05.2021
Test Automation Engineer
Vodafone Limited
04.2015 - 11.2017
QA Tester
Cable & Wireless
01.2012 - 03.2015
MCA - Computer Applications
Madras University
04.2001 -
Bachelor of Science - Physics
Madras University
04.2001 -