Danish Bichu
Summary
Dedicated professional focused on maximizing potential and achieving career growth. Strong communication skills facilitate effective collaboration and relationship building. Committed to maintaining a reputation for professionalism and reliability in all endeavors.
Overview
11
11
years of professional experience
Work History
Customer Relations Advisor
Tech Mahindra Business Services Limited
Mumbai
03.2021 - Current
- Customer Care - Building relationships and identifying opportunities for up-sells and cross-sells.
- Retentions - Keeping existing customers engaged, satisfied to prevent them from switching to competitors.
- Outbound Sales - Engaging potential customers through cold calling to sell products and services.
- Inbound Acquisition - Managing incoming customer inquiries, qualifying leads, cross-selling or upgrading products and services.
Customer Service Representative
Epicenter Technologies Pvt Ltd
02.2019 - 03.2021
- Managed inbound and outbound calls, resolved customer queries, processed transactions, and followed up on customer accounts or payments to ensure satisfaction and timely resolution.
- Resolved customer queries, negotiated repayment plans, and addressed billing disputes to enhance customer experience and maintain account integrity.
Customer Service Representative
Outsourcing Helpers
09.2017 - 01.2019
- Chat Support - Respond to inquiries, resolve complaints, troubleshoot issues, and process orders.
- Calls - Process orders, returns, refunds and exchanges.
Graphic Designer
Accenture Private Limited
08.2015 - 07.2017
- Edited images by enhancing, cropping, color-correcting, removing backgrounds, and fixing imperfections to improve visual quality.
- Created marketing materials (flyers, brochures, menus) and digital assets (social media posts, web banners) to support promotional efforts.
Education
Bachelor of Mass Media (BMM) - Malini Kishor Sanghvi College Of Commerce And Econ
Mumbai University
Mumbai01-2012
Diploma in Multimedia & Advanced Animation -
Digitech Institute of Digital Technology
Borivali01-2012
H.S.C -
Mumbai University
Shri L P Raval College01-2009
S.S.C -
Maharashtra Board
Shanti Nagar High School01-2006
Skills
- Microsoft Office
- Excel
- Word
- Power Point
- Visual Communication
- Graphic Design
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Disclaimer
This is to Inform you that all the above given information is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 09/07/89
- Nationality: Indian
Affiliations
- Riding, Driving, Photography, Drawing & Painting
Timeline
Customer Relations Advisor
Tech Mahindra Business Services Limited
03.2021 - Current
Customer Service Representative
Epicenter Technologies Pvt Ltd
02.2019 - 03.2021
Customer Service Representative
Outsourcing Helpers
09.2017 - 01.2019
Graphic Designer
Accenture Private Limited
08.2015 - 07.2017
Bachelor of Mass Media (BMM) - Malini Kishor Sanghvi College Of Commerce And Econ
Mumbai University
Diploma in Multimedia & Advanced Animation -
Digitech Institute of Digital Technology
H.S.C -
Mumbai University
S.S.C -
Maharashtra Board