Danish Khan
Key Accounts Manager - Qcommerce
Mumbai
Summary
A Confident professional with experience in Q-commerce Ads, Account management, Ad Sales, Performance marketing, Awareness marketing both Online and offline. Possesses exceptional organizational and leadership skills with a proven track record of streamlining processes, increasing customer satisfaction, and achieving business objectives.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Manager Ad Sales
Zepto
Mumbai
05.2023 - Current
- · Manage 60+ Accounts across categories (i,e. CE, Bev, PF and HPC ).
- · Increased Ad revenue contribution of MOM from 35L to 2.1Cr in 3 months.
- · MOM Ad Planning and forecasting growth for accounts managed.
- · Sharing creative inputs to increase conversions.
- · Developed and implemented advertising strategies to ad campaigns to increase brand awareness and Roas (ROI).
- · Worked closely with clients to develop effective ad copy that meets their needs.
- · Collaborated with internal stakeholders to determine budgets for advertising campaigns.
- · Closing JBP plans for better and smooth operations MOM.
- · Closely monitoring ad campaigns and sharing relevant performance inputs to increase ads SOV.
- · Learning and developing on Data points – Impressions, CTR, CPC, CPM, Conversions, Campaign active Hours and ad asset allotment.
Sr. Replenishment Executive Category - Buying
Zepto
Mumbai
07.2021 - 04.2023
- Managed payment and timely supply for 70 Brands for PAN India supplies of Home Needs & Electrical, resulting in streamlined replenishment process and increase in instock to 94%
- Procurement of articles basis on ROS at city level PAN India
- Increased 10% of overall fill rate % by implementing rigorous follow-up for poor supplies
- Conducted weekly review meetings with Brands and internal teams to address and resolve supply chain issues, resulting in improvement of vendor compliance to 95%
- Complete Vendor Management by having strong daily connect to ensure smooth operations
- Ensuring data-driven identification of good performing articles and poor performing articles.
Customer Service Executive
Bombino Express
Mumbai
11.2018 - 11.2020
- Managing Operations while ensuring full utilization of resources
- Meeting Daily deadlines of Departure and streamlined data sharing for up-to-date customer experience
- Created and implemented SOPs to decrease call flow by 3% and reduce average handling time by 10% of international customer problems and provided prompt resolutions to ensure customer satisfaction
- Ensured that commitments made to customers were met with 100% accuracy.
Education
MBA - Operations Management
NMIMS Mumbai
Mumbai, India 01.2022 - 01.2024
Bachelor of Arts -
Mumbai University
Mumbai, India 07.2015 - 02.2020
High School Diploma -
Mumbai University
Mumbai, India 07.2013 - 05.2015
High School Diploma -
Maharashtra State Board
Mumbai, India 03.2012 - 05.2013
Skills
Revenue Forecasting
Strategic Planning
Performance Management
Cross-Functional Teamwork
Brand Management
Performance Tracking and Evaluation
Business Analysis and Reporting
Negotiation
Budget Management
Revenue Forecasting
Certification
Excel Advanced certification from Udemy.
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 10/04/96
- Gender: Male
- Nationality: Indian
Timeline
Manager Ad Sales
Zepto
05.2023 - Current
MBA - Operations Management
NMIMS Mumbai
01.2022 - 01.2024
Sr. Replenishment Executive Category - Buying
Zepto
07.2021 - 04.2023
Customer Service Executive
Bombino Express
11.2018 - 11.2020
Bachelor of Arts -
Mumbai University
07.2015 - 02.2020
High School Diploma -
Mumbai University
07.2013 - 05.2015
High School Diploma -
Maharashtra State Board
03.2012 - 05.2013