Danish Tariq Mir
Srinagar
Summary
Dynamic and results-oriented sales professional with over 6 years of experience in customer relationship management, sales support, and lead generation. Holds an MBA in Marketing and HR. Proven track record in identifying opportunities, qualifying leads, and supporting sales teams to drive pipeline growth. Proficient in CRM systems and sales enablement tools, with a strong focus on customer needs and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Teleperformance Global Services (P) Ltd
06.2022 - Current
- Lead Qualification and Nurturing: Identified and qualified high-potential leads through outbound calls and inbound inquiries.
- Sales Support: Provided detailed information about products to assist customers in making informed decisions.
- Account Management: Maintained accurate customer records in CRM systems, ensuring data integrity.
- Customer Interaction: Resolved product-related issues efficiently, enhancing customer satisfaction.
Relationship Manager
Peaks Auto (P) Ltd
08.2017 - 02.2019
- Pipeline Development: Assisted in the sales process by nurturing leads and facilitating contract negotiations.
- Client Relationship Management: Built strong relationships with clients to ensure long-term satisfaction and loyalty.
- Team Leadership: Led a team of sales agents, setting targets and monitoring performance to achieve sales goals.
Front Office Receptionist
Vivanta by Taj
06.2014 - 07.2015
- Answered multi-line phone system and enthusiastically greeted callers.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- CRM Proficiency: Managed guest reservations and updated CRM data for personalized experiences.
- Customer Service Excellence: Facilitated smooth check-in/check-out procedures, ensuring a welcoming environment.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Education
MBA - Marketing And HR
Maharshi Dayanand University
Rohtak, India06.2017
Bachelor of Science - Hospitality And Hotel Management
IHM Srinagar
Srinagar, India05.2015
Skills
- Lead Qualification & Nurturing
- Customer Relationship Management (CRM)
- Sales Support & Collaboration
- Excellent Communication Skills
- Strong Organizational Skills
- Data Management & Accuracy
- Proficiency in CRM Platforms
- Experience with Sales Tools (eg, LinkedIn Sales Navigator)
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Teleperformance Global Services (P) Ltd
06.2022 - Current
Relationship Manager
Peaks Auto (P) Ltd
08.2017 - 02.2019
Front Office Receptionist
Vivanta by Taj
06.2014 - 07.2015
MBA - Marketing And HR
Maharshi Dayanand University
Bachelor of Science - Hospitality And Hotel Management
IHM Srinagar
Similar Profiles
SUJOY KUMAR BISWASSUJOY KUMAR BISWAS
Manager - PEX (Process Excellence) at Teleperformance Global ServicesManager - PEX (Process Excellence) at Teleperformance Global Services
Shivi GoyalShivi Goyal
Team Leader at Teleperformance global servicesTeam Leader at Teleperformance global services
Jagdeep Singh SekhonJagdeep Singh Sekhon
Assistant Director/ Sr. Manager of Operations at Teleperformance Global ServicesAssistant Director/ Sr. Manager of Operations at Teleperformance Global Services