Summary
Overview
Work History
Education
Skills
Languages
Project Achievements
Technology Certifications
Timeline
Generic

Darshan B

Bengaluru

Summary

Accomplished project management professional with a proven track record of delivering cost savings and improving system functionality. Skilled in addressing complex business and technical challenges, demonstrating strong leadership abilities across all organizational levels and functional areas. Experienced in overseeing the entire project lifecycle, from initial requirements gathering to final implementation and customer training.

Overview

12
12
years of professional experience

Work History

IT manager

Vedantu Innovations Pvt Ltd
01.2024 - Current
  • Organized the management of IT infrastructure and operations across 21 offline centers, ensuring high availability and performance.
  • Oversaw end-to-end IT infrastructure including networks, hardware, software, enterprise applications, and cloud integrations.
  • Developed and managed IT budgets aligned with business objectives, optimizing resource allocation and cost efficiency.
  • Led critical network modernization projects and implemented enterprise tools such as ticketing systems, IT asset management platforms, and digital signage solutions.
  • Directed full lifecycle management of IT assets including procurement, tagging, tracking, maintenance, and decommissioning.
  • Established and enforced standardized IT policies and infrastructure across all locations, improving operational consistency and compliance.
  • Successfully implemented a Mobile Device Management (MDM) solution for secure and centralized device control.
  • Managed vendor relationships, procurement processes, and service-level agreements (SLAs) to ensure cost-effective and timely IT services.

Assistant Manager

Think & Learn Pvt Ltd
12.2021 - 01.2024
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Exceeded SLA standards for response times and problem resolution.
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
  • Led preventive and corrective network and infrastructure maintenance requirements.
  • Follow up on network downtimes with field technicians.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Managed Network Monitoring tools like OpManager, Librenms and WhatsApp Gold.
  • Contributing to business by influencing strategies and monitoring execution of major technology initiatives.
  • Establishing and maintaining clear communication with business sponsors and IT Teams on corporate plans, policy status, issues, progress, and risk controls.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.

Manager - IT

Cultfit Healthcare Pvt Ltd
10.2017 - 12.2021
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Guided organizational technology strategy and roadmaps.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Reviewing policy, procedure and manuals governing internal IT use.
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Implemented and Managing Manage engine Endpoint Central (Desktop Central).
  • Defining service standards/guidelines that serve as benchmarks for excellent service delivery as per global standards & SLAs, analyzing data for improvement & improving client satisfaction.
  • Implemented and Managing Commvault data Backup & Recovery.
  • Vendor management and Procurement.
  • License renewals and new procurement follow-ups.
  • Managing IT team size of 10 direct + 30 outsourced.
  • Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
  • Oversaw IT department operations and training.
  • Closely collaborated with project members to identify and quickly address problems.
  • Conducted company-wide technology instruction, onboarding, and education.
  • Identified, reviewed, and applied policies and procedures.
  • Built, repaired and installed computer-related hardware based on deployment procedures.

Act - System Administrator

OptIT Technologies
03.2015 - 09.2017

Act - Desktop Support

Ghadai Technologies
10.2013 - 03.2014

Education

Diploma - Computer Science

Department of Technical Education
Bengaluru, KA
01.2012

Bachelor - Computer Applications

University - IIMTE
01.2018

Skills

  • IT Licensing and Asset Management
  • IT service management
  • Network performance monitoring
  • Vulnerability and risk assessment
  • Help Desk Operations
  • Change Management
  • Training & Knowledge Management
  • Google Apps
  • Vendor Management
  • Budgeting & Procurement
  • SOP development
  • Quality assurance
  • Team management
  • Full Project life cycle development
  • Server Management
  • NOC & ROC management

Languages

English
Kannada
Hindi

Project Achievements

  • Implemented and maintained Digital signage for Video and Image content from single location.
  • Implemented and managed ROC.
  • Implemented and managed NOC.
  • Implemented and managed Esper MDM technologies for across all the centers for android devices.
  • Implemented and maintained Cisco Meraki Firewalls and Access points devices.

Technology Certifications

ITIL foundation certification, Simple Learn, 01/01/16

Timeline

IT manager

Vedantu Innovations Pvt Ltd
01.2024 - Current

Assistant Manager

Think & Learn Pvt Ltd
12.2021 - 01.2024

Manager - IT

Cultfit Healthcare Pvt Ltd
10.2017 - 12.2021

Act - System Administrator

OptIT Technologies
03.2015 - 09.2017

Act - Desktop Support

Ghadai Technologies
10.2013 - 03.2014

Bachelor - Computer Applications

University - IIMTE

Diploma - Computer Science

Department of Technical Education

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Darshan B