Darshan Dhone

Responsibility

• Resolved broadband issue to enhance customer satisfaction
• Handled salesforce operations efficiently
• Provided timely status updates to customer regarding their cases
• Chat with the customer and resolve their queries

Responsibilities:

• Assist the Customers with their request to modify personal details, provide information of Motor claims and queries related to recovery and settlements.
• Discuss liability, payments and status of policy obligations with TPI.
• Security verification, processing refund requests.
• Managing multiple computer applications, while simultaneously managing a high-volume of phone calls.
• Responding to correspondence or forward to appropriate department
• Achieve daily service and productivity standards while producing high quality work.
• Payment Recovery from customers and vendors