Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Harsha Vardhan Gollavilli

Visakhapatnam

Summary

Dedicated professional with a solid background in Sales and customer service. Recognized for problem-solving capabilities and teamwork, driving customer satisfaction through timely issue resolution and effective product recommendations.

Overview

8
8
years of professional experience

Work History

Sr Associate

Sutherland Global Services
Hyderabad
02.2025 - Current
  • Assisted customers with product selection and recommendations.
  • Processed customer transactions accurately and efficiently at the register.
  • Engaged with customers to understand needs and provide exceptional service.
  • Handled customer inquiries and resolved issues in a timely manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Worked with fellow sales team members to achieve group targets.

Sr Advisor

247.ai
Bangalore
12.2020 - 02.2022
  • Engaged customers to identify product needs and preferences.
  • Provided product demonstrations to showcase features and benefits.
  • Developed relationships with clients to enhance customer loyalty and retention.
  • Analyzed market trends to inform sales strategies and approach.
  • Identified opportunities for cross-selling additional products or services.

Technical Support Executive

Teleperformance
Indore
06.2019 - 06.2020
  • Provided technical assistance to customers via phone and email channels.
  • Diagnosed technical issues using troubleshooting tools and processes.
  • Collaborated with team members to resolve complex technical problems.
  • Assisted in training new staff on support protocols and systems.
  • Maintained up-to-date knowledge of company products and services.

Technical Support Executive

MBR Informatics
Hyderabad
05.2017 - 06.2018
  • Provided technical support in troubleshooting system issues.
  • Provided technical support to customers regarding installation procedures.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Evaluated software or hardware to recommend improvements or upgrades.

Education

Bachelor of Commerce - Business Management & Commerce

IEC University
H.P
08-2018

Secondary School - MPC

Sri Chaitanya Jr College
Visakhapatnam
05-2015

10th -

Vidya Nikethan High School
Hyderabad
06-2012

Skills

  • Customer relationship management
  • Product knowledge
  • Sales strategy development
  • Cross-selling techniques
  • Team collaboration
  • Time management
  • Team supervision
  • Financial management
  • Team leadership
  • Issue resolution

Affiliations

  • Huge fan of F1
  • Love Racing, Swimming

Languages

Hindi
First Language
Telugu
Advanced (C1)
C1
English
Proficient (C2)
C2

Accomplishments

  • Excellence showed in all the company's I worked, been a top performer in all the companies
  • Awarded as top performer for maintaining scores, attendance

Timeline

Sr Associate

Sutherland Global Services
02.2025 - Current

Sr Advisor

247.ai
12.2020 - 02.2022

Technical Support Executive

Teleperformance
06.2019 - 06.2020

Technical Support Executive

MBR Informatics
05.2017 - 06.2018

Bachelor of Commerce - Business Management & Commerce

IEC University

Secondary School - MPC

Sri Chaitanya Jr College

10th -

Vidya Nikethan High School

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Harsha Vardhan Gollavilli