Harsha Vardhan Gollavilli
Visakhapatnam
Summary
Dedicated professional with a solid background in Sales and customer service. Recognized for problem-solving capabilities and teamwork, driving customer satisfaction through timely issue resolution and effective product recommendations.
Overview
8
8
years of professional experience
Work History
Sr Associate
Sutherland Global Services
Hyderabad
2025.02 - Current
- Assisted customers with product selection and recommendations.
- Processed customer transactions accurately and efficiently at the register.
- Engaged with customers to understand needs and provide exceptional service.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Sr Advisor
247.ai
Bangalore
2020.12 - 2022.02
- Engaged customers to identify product needs and preferences.
- Provided product demonstrations to showcase features and benefits.
- Developed relationships with clients to enhance customer loyalty and retention.
- Analyzed market trends to inform sales strategies and approach.
- Identified opportunities for cross-selling additional products or services.
Technical Support Executive
Teleperformance
Indore
2019.06 - 2020.06
- Provided technical assistance to customers via phone and email channels.
- Diagnosed technical issues using troubleshooting tools and processes.
- Collaborated with team members to resolve complex technical problems.
- Assisted in training new staff on support protocols and systems.
- Maintained up-to-date knowledge of company products and services.
Technical Support Executive
MBR Informatics
Hyderabad
2017.05 - 2018.06
- Provided technical support in troubleshooting system issues.
- Provided technical support to customers regarding installation procedures.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Evaluated software or hardware to recommend improvements or upgrades.
Education
Bachelor of Commerce - Business Management & Commerce
IEC University
H.P2018-08
Secondary School - MPC
Sri Chaitanya Jr College
Visakhapatnam2015-05
10th -
Vidya Nikethan High School
Hyderabad2012-06
Skills
- Customer relationship management
- Product knowledge
- Sales strategy development
- Cross-selling techniques
- Team collaboration
- Time management
- Team supervision
- Financial management
- Team leadership
- Issue resolution
Affiliations
- Huge fan of F1
- Love Racing, Swimming
Languages
Hindi
First Language
Telugu
Advanced (C1)
C1
English
Proficient (C2)
C2
Accomplishments
- Excellence showed in all the company's I worked, been a top performer in all the companies
- Awarded as top performer for maintaining scores, attendance
Timeline
Sr Associate
Sutherland Global Services
2025.02 - Current
Sr Advisor
247.ai
2020.12 - 2022.02
Technical Support Executive
Teleperformance
2019.06 - 2020.06
Technical Support Executive
MBR Informatics
2017.05 - 2018.06
Bachelor of Commerce - Business Management & Commerce
IEC University
Secondary School - MPC
Sri Chaitanya Jr College
10th -
Vidya Nikethan High School