Hi, I’m
Darshana Kapadekar
Mumbai
Summary
Dynamic and results-oriented professional with extensive experience in Ms Excel reporting, documentation, and inventory management, honed at Tata Consultancy Services and other leading companies. Excelled in creating dashboards and leveraging Microsoft Office to enhance decision-making processes. Proven track record in improving client satisfaction through effective communication and problem-solving skills.
Overview
10
years of professional experience
Work History
Tata Consultancy ServicesThane
Sr. Process Associate
2022.05 - Current (4 education.years_Label & 3 education.months_Label)
Job overview
- Creating periodic reports for Level 1 and MIS weekly reports, daily, monthly, and various reports for decision-making on the investment of Citi clients. Assisting U.S.-based clients with questions and technical issues related to Salesforce via email.
- Creating weekly and monthly dashboards for requests received, modify, or creating client wealth profiles.
- Assisting U.S.-based clients with questions and technical issues related to Salesforce via email.
- Receiving requests through emails from Financial Advisors, Relationship Managers, and Citi Senior Management for modifying or creating client wealth profiles on Sales Force.
- Research and development Data Loader and Netx 360.
- Developed relationships with clients in order to provide useful, periodic reports that facilitate the proper calculation.
- Liaising with business users and clients to understand their requirements, issues, concerns, and providing proactive solutions to enhance client satisfaction.
- Creating and deleting IP’s of Financial Advisors and Relationships Managers in Netx system.
Ajanta PharmaMumbai
Assistant Officer
2017.09 - 2021.12 (4 education.years_Label & 3 education.months_Label)
Job overview
- Creating periodic reports, i.e., weekly, monthly, and daily stock manufacture in the warehouse.
- Prepare weekly and monthly shortage MIS reports, identifying supplies and critical stock needs in a timely manner.
- Preparing an inventory management dashboard for a comprehensive overview of inventory metrics, which focuses on stock statuses, warehouse performance, and inventory value.
- Manage the entire export documentation process – Invoice, Packing List, COA, Insurance, etc.
- Preparing a proforma invoice, and a sales order in SAP for execution.
- Sending Post shipping documents to overseas customers and updating shipment status.
- Taking care of day-to-day activities to maintain stock on a real-time basis.
- Handling and supervising all stock department and warehouse activities, reporting to senior management and higher departments.
CMA-CGM SSCMumbai
Customer Service Executive (Documentation)
2016.03 - 2017.08 (1 education.year_Label & 5 education.months_Label)
Job overview
- Creating a Bill of Lading, auditing the Bill of Lading, creating partner codes, and handling corrections and amendment requests from customers.
- Handling filing for countries' bookings (U.S., Canada, and European countries).
- Preparing and sending Free time Certificate, Clean on Board Certificate and Freight Certificate.
- Generating Invoice of shipments and sending cross payments notices as per requirement.
- Highlighting new updates with team during huddle met and sending daily productivity report.
- Providing training to new members in team.
C-Tech CorporationMumbai
Office Assistant
2014.07 - 2016.03 (1 education.year_Label & 8 education.months_Label)
Job overview
- Assists in making purchase orders and invoicing.
- · Maintaining and managing the export records and files.
- Manages correspondence by answering emails and sorting mail.
- To keep the report data bank ready for any requests received from time to time.
- Manage the entire export documentation process – Invoice, Packing List, COA, Insurance, etc.
- Preparing and submitting BRCs and ECGC documents to the bank.
- Sending Post shipment documents to customer after receipt of BL or Airway Bill.
- Tracking the consignment till reaches to destination.
- Liaison with Bank for negotiating bank documents.
Education
Welingkar Institute Mumbai
Post-Graduation Diploma in International Business Management (Hybrid) from Bussiness Management
2020-03
MD CollegeMumbai
Bachelor of Commerce
2013-03
Skills
- Ms Excel Reporting
- Report analysis
- Inventory Management
- Creating a dashboard
- Microsoft Office application
Accomplishments
- Received multiple commendations from stakeholders for promptly resolving their inquiries
- Tata Consultancy Services (TCS) Star of the Month Award
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Sr. Process Associate
Tata Consultancy Services
2022.05 - Current (4 education.years_Label & 3 education.months_Label)
Assistant Officer
Ajanta Pharma
2017.09 - 2021.12 (4 education.years_Label & 3 education.months_Label)
Customer Service Executive (Documentation)
CMA-CGM SSC
2016.03 - 2017.08 (1 education.year_Label & 5 education.months_Label)
Office Assistant
C-Tech Corporation
2014.07 - 2016.03 (1 education.year_Label & 8 education.months_Label)
Welingkar Institute
Post-Graduation Diploma in International Business Management (Hybrid) from Bussiness Management
MD College
Bachelor of Commerce