Drawing
Open To Work
Darshana Kashyap
Process Associate
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Senior Catalog Lead
Amazon
Bengaluru, Karnataka
08.2022 - 09.2025
- Led catalog management initiatives to ensure accurate product listings and optimal inventory levels.
- Developed and implemented catalog strategies that enhanced user experience and streamlined navigation.
- Collaborated with cross-functional teams to integrate product data across multiple platforms and systems.
- Analyzed market trends to inform content updates and drive strategic decision-making for catalog enhancements.
- Mentored junior staff on best practices in catalog management, improving team efficiency and knowledge sharing.
- Facilitated training sessions on catalog software tools, increasing team proficiency and operational effectiveness.
- Coordinated with supply chain teams to ensure accurate inventory levels were reflected in catalog listings, preventing stockouts and customer dissatisfaction.
- Managed vendor relationships to ensure timely delivery of high-quality images and product descriptions for inclusion in the catalog.
- Reduced time to market for new products by implementing efficient catalog update workflows.
- Optimized search functionality within the catalog, making it easier for customers to find desired products quickly.
- Drove continuous improvement initiatives that reduced errors in product listings and improved overall catalog performance.
Process Associate
Genpact
Bangalore
12.2021 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Determined and recommended methods to implement improvement opportunities.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Respond to customer queries and customer's concern.
- Handle inbound and outbound calls to customers as per requirements.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
Escalation Supervisor
Myntra
Bangalore
05.2019 - 08.2021
- To handle social media escalations, manage customer expectations and provide quick & accurate resolution within the specified TAT.
- Working with Supply Chain Management, for product returns, missing products, delayed and incorrect deliveries.
- Establish correct expectations, enforce relief and resolve through effective communication.
- Root Cause Analysis, and use this for process improvement.
- Identify trends in escalations and provide insights wherever possible to the training and operations.
- Follow pre-defined processes, guidelines, and SOPs.
- Coordinating for refund issues and stakeholders.
- Analyze data and identify new trends/patterns to drive business results.
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
Senior Process Associate
Interglobe Technologies
Gurgaon
06.2016 - 03.2017
- Met month-end reporting objectives and deadlines.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Handling End to end airline operation for European Airlines.
- Customer Care related issues, Reservations, Bulk bookings, Notification,Re-booking, Ticketing, Queues Management, Email management for all corporate and travel agent queries.
Practitioner
Concentrix IBM Daksh Pvt. Ltd.
Gurgaon
09.2013 - 03.2015
- Handling YouTube reported videos by users.
- Handling compliance and and coordinating with the Policy Operation teams.
- Queues Management.
- Work on User appeals and Spam Escalation Team.
- Specialized in hate, impersonation, and threat and harassment policy.
- Conducting huddles and handling scrum's.
- Helping new joiners with refreshers.
Market Research Associate
AAyuja Technologies
Bangalore
04.2012 - 09.2012
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Recorded accurate respondents' answers during interviews for future reference.
- Provide complete support to help achieve sales targets.
- Create visualizations and presentations to communicate results. Liaise with clients and internal teams.
Education
MBA - Marketing And Finance
IILM Business School
New Delhi 07.2008 - 03.2011
Skills
Problem-Solving
Analytical and Critical Thinking
Self-Motivated
Multitasking Abilities
Active Listening
Teamwork and Collaboration
MS Office
Organization and Time Management
Teambuilding
Policy and procedure modification
Critical Thinking
Strategic planning
Verbal and written communication
Client confidentiality
Decision-Making
Research methods
Interests
Music
Reading
Timeline
Senior Catalog Lead
Amazon
08.2022 - 09.2025
Process Associate
Genpact
12.2021 - Current
Escalation Supervisor
Myntra
05.2019 - 08.2021
Senior Process Associate
Interglobe Technologies
06.2016 - 03.2017
Practitioner
Concentrix IBM Daksh Pvt. Ltd.
09.2013 - 03.2015
Market Research Associate
AAyuja Technologies
04.2012 - 09.2012
MBA - Marketing And Finance
IILM Business School
07.2008 - 03.2011