Hi, I’m
Priyanka Rajkumar
Catalog Specialist
Chennai
Summary
Dynamic Senior Catalog Specialist with extensive experience at Amazon Development Centre, excelling in supplier relationship management and advanced data analysis. Proven track record in driving product launches and enhancing catalog accuracy, achieving a 30% reduction in errors. Strong team leadership and problem-solving skills foster collaboration and elevate customer satisfaction.
Overview
9
years of professional experience
Work History
Amazon Development Centre (India) Private Limited
Senior Catalog Specialist, Instock-Management
04.2024 - Current
Job overview
- Played a key role in the successful launch of several new product lines by coordinating closely with customer service teams to ensure a smooth roll-out in the online catalog.
- Conducted regular audits of the online catalog to identify errors or inconsistencies, maintaining a high level of accuracy and professionalism.
- Resolved issues related to incorrect pricing or inventory levels in a timely manner, maintaining customer trust in the integrity of the online platform.
- Overseeing procurement and catalog-related activities for Tier 1 vendors in the U.S. and Canada. I manage vendor relations and ensure efficient, timely transaction processes.
- Ticket Queue Management: Monitored the vendor ticket queue, assigned tickets to relevant team members and functional areas, and ensured timely resolutions within service level agreements (SLAs). Established prioritization strategies during resource constraints.
- Collaboration Across Teams: Liaised effectively with peer support teams and internal/external stakeholders to rectify catalog defects and reinstate suspended products on the website.
- SKU Level Data Analysis: Analyzed SKU-level data to identify blockers impacting purchase order creation, and proactively shared insights with stakeholders.
- Vendor Relationships: Fostered strong relationships with vendors and Account Managers/Customer Success Managers (CSMs), playing a key role in critical new product launches that generated significant revenue for Amazon.
- Buying/sourcing issues or buyability deep dive task is to identify the ASIN errors before processing the manual buys to avoid the ASINs being out of stock during planning.
- Purchase order (PO) errors directly impact business performance, as units needed to fulfill expected or existing demand are not successfully procured.
- Returns and removal requests are handled diligently in order with refunds.
Amazon Development Centre (India) Private Limited
Senior Catalog Associate
08.2021 - 04.2024
Job overview
- Championed initiatives aimed at improving overall customer satisfaction through strategic enhancements in product categorization and display strategies.
- Collaborated with cross-functional teams to optimize product listings and drive sales growth.
- Streamlined catalog search functionality for improved customer experience.
- Boosted customer satisfaction by promptly addressing and resolving catalog-related inquiries.
- Coordinated with vendors to obtain accurate product data for seamless integration into the catalog system.
- Played a pivotal role in successful website migrations by ensuring seamless transfer of catalog data between platforms.
- Managed large-scale catalog projects, ensuring timely completion within budget constraints.
- Mentored junior associates, fostering a supportive and productive work environment.
- Checked for accuracy by verifying data and records.
- Lead vendor and stakeholder coordination to ensure timely product readiness for Hardline Private Brand launches
- Lead automation efforts that reduced repetitive tasks, saving 1.5 full-time positions annually.
- Execute defect elimination projects that cut product errors by 30% yearly.
- Served as primary point of contact for internal and external stakeholders, managing escalations and queries while maintaining high service standards and SLA compliance
- Worked on Variations, DP Page Edits, ASIN search, ASIN Creation, Title Updates, UPC, EAN, GTIN, Cost Price Updates, Create offers.
Amazon Development Centre (India) Private Limited
Catalog Assistant
05.2017 - 08.2021
Job overview
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Loyola College, PULCSChennai, India
MBA from International Business
04.2001
Sakthi Engineering CollegeChennai
Bachelor in Engineering from Electrical, Electronics And Communications Engineering
04.2001
Skills
Vendor management
Timeline
Senior Catalog Specialist, Instock-Management
Amazon Development Centre (India) Private Limited
04.2024 - Current
Senior Catalog Associate
Amazon Development Centre (India) Private Limited
08.2021 - 04.2024
Catalog Assistant
Amazon Development Centre (India) Private Limited
05.2017 - 08.2021
Loyola College, PULCS
MBA from International Business
04.2001
Sakthi Engineering College
Bachelor in Engineering from Electrical, Electronics And Communications Engineering
04.2001