Darshana Raut

• Jira ServiceNow Integration.
• Design and modification of ServiceNow Fields, Attributes.
• Implementation of ITSM solution using industry best practices.
• Data management: Worked with Data Source, Import Set, Transform Maps, and Transform Map Script
• Worked on SLA, Security Management (ACL), Incident Management, Problem Management, Change Management, Release Management (System update set, Data Management)
• Experience on creation of workflow and flow designer.
• Core Configurations - UI policy, client script, Business rule, Script include, UI action.
• Experienced with a multi Instance environment (DEV, TEST, PROD) and use update sets for moving updates from one instance to another.
• Workflow AD Orchestration, HR Operations - Application Menus, Modules, Record Producers, Workflows, HR Table Management, HR Data Retention

• Responsible for day to day management within the platform and Involved in Production support for all ServiceNow Platform issues.

• Manage update sets, DEV-UAT to Promoting to Production Instance.

• Enhancements and development in Incident, Request and Service Catalog Management.

• Experience on creation of Flow Design for Workflow.

• Worked on creating users, groups, and load data using Import set & Transform map.

• Implement ServiceNow Core Customization like UI Policies, Client Scripts, UI Actions, Business Rules, Notifications.

• Responsible for maintaining and growing data held within ServiceNow such as our user, locations and groups.

• Developed Service Catalog items based on the requirement provided by the stakeholders.

• CMDB Dashboard Analysis: Effective KPIs, 3Cs and visibility towards accuracy and data quality.