Darshani Chavan
Bangalore
Summary
Results-driven IT professional with over 4 years of experience in Technical Support and Business Strategy. Proven track record as a Technical Consulting Engineer, delivering innovative solutions that improved customer satisfaction by 30%. Currently, as a Business Systems Analyst, I specialise in SOX compliance and risk management, effectively analysing complex systems and collaborating with teams to enhance operational efficiency. With a Bachelor’s in Information Technology and a Master’s in Data Science and AI, I am committed to leveraging technology to drive business success.
Overview
5
5
years of professional experience
Work History
Business Systems Analyst
Cisco
01.2024 - Current
- Executed SOX controls, including User Access Controls (UAC), IT General Controls (ITGCs), IT Application Controls (ITACs), Logical and Management Controls (LMDs), and Quality Information Controls (QICS), ensuring compliance and security across systems
- Worked on finance IT applications in the areas like Capitals , Procurement to Pay and Supply Chain Management.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency, fostering a culture of teamwork and effective communication.
- Developed expertise in IT auditing, conducting thorough assessments to enhance internal controls and risk mitigation strategies
- Managed IT application projects working with Business Architects , IT-SMEs and PMOs in consistently delivering results on time and within budget while maintaining high-quality standards
- Implemented comprehensive risk management practices, identifying potential threats and proactively addressing them to safeguard organizational assets
- Utilized Agile methodologies to drive project success, leveraging Jira for effective tracking and collaboration within teams
- Created interactive data visualizations and reports using Power BI to facilitate informed decision-making and strategic planning
- Developed Python scripts to automate processes and enhance data analysis capabilities, improving overall productivity and efficiency.
Technical Consulting Engineer
Cisco
08.2020 - 12.2024
- Technical consulting Engineer in Data Centre Sever Virtualization Team (DC-SV), working on NXOS MDS/Nexus Switches
- Gained expertise in SAN technologies including UCS, VMware, RedHat, ACI and Nexus
- Led cross-functional teams to successfully design and implement customer-centric solutions, enhancing operational efficiency by 30% through improved system integration and workflow optimization.
- Analyzed customer requirements and system capabilities, translating complex technical concepts into clear business needs, resulting in increase in client satisfaction scores.
- Developed and documented technical specifications and business requirements, ensuring alignment between customer expectations and project deliverables, which facilitated a smoother project implementation cycle.
- Conducted data-driven assessments of system performance and customer feedback, leveraging analytics to identify improvement opportunities
- Identified and resolved complex technical issues through critical analysis and troubleshooting, maintaining high service availability and minimizing downtime by 40%.
HP Project Intern
Hewlett-Packard
09.2019 - 03.2020
- Worked on Data Science and Machine Learning technologies
- Build Prediction Model for device features of HP products to boost device performance (Currently Deployed on HP Prediction Platform)
- Platform: PyCharm, MongoDB Technologies: ML, DBMS, coding in Python
Education
Master of Science - Data Science And AI
BITS
Pilani, RJ10-2024
B.Tech: Information Technology -
Cummins College of Engineering For Women
Pune, Maharashtra07-2020
Certificate of Higher Education -
Sri Chaitanya Techno School
Vijayawada, AP07-2016
CBSE -
School of Scholars
Wardha, Maharashtra07.2014
Skills
- Business intelligence tools: Tableau, Power BI
- Database Systems: SQL, MongoDB, Firebase, Postgress
- Programming Language: Python
- Software and IDEs worked on: Jupyter Notebook, Visual Studio Code, Google Collab, Eclipse, PHP MyAdmin
- Networking: Completed CCNP Encore, CCNA, DevNet, VCP-DCV 2021
- Excel: Skilled in data analysis and visualisation using advanced Excel functions, pivot tables, and VLOOKUP to enhance decision-making
- Data consolidation
Accomplishments
- Contributed to good customer service with the average 100 % CXSAT scores.
- Received various Connected Recognitions for Customer Focus and Team accountability.
Engagementsandcommunicationprograms
- Active participation in CX Communication Capability Program.
- A member of Emerging Talent @Cisco community.
- Active participant of Discover Cisco engagement program
Timeline
Business Systems Analyst
Cisco
01.2024 - Current
Technical Consulting Engineer
Cisco
08.2020 - 12.2024
HP Project Intern
Hewlett-Packard
09.2019 - 03.2020
Master of Science - Data Science And AI
BITS
B.Tech: Information Technology -
Cummins College of Engineering For Women
Certificate of Higher Education -
Sri Chaitanya Techno School
CBSE -
School of Scholars
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