DARSHANKUMAR SHAH
Mahesana
Overview
16
16
years of professional experience
Work History
Branch Manager
HDFC BANK LTD.
07.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Imperia Relationship Manager
HDFC BANK LTD.
12.2017 - 06.2023
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Relationship Officer
Kotak Mahindra Bank
09.2017 - 12.2017
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Worked with clients and finance companies to find optimal solutions for financing.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
JANA BRANCH HEAD
Janalakshmi Financial Services
07.2017 - 09.2017
- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
Relationship Officer
Kotak Mahindra Bank
01.2014 - 07.2017
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Worked with clients to address and respond to client and partnership management issues.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
Sales Officer
Axis Security Ltd.
09.2013 - 01.2014
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Delivered compelling presentations to clients, showcasing product features and benefits.
Sales Officer
HDB Financial Services
03.2013 - 09.2013
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Customer Service Manager
IndusInd Bank Ltd
10.2012 - 05.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Officer
ICICI Prudential Life Insurance Company
03.2008 - 11.2009
- Delivered compelling presentations to clients, showcasing product features and benefits.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
B.COM -
SHREE V.R.PATEL COMMERCE COLLEGE
MEHSANA05.2003
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- AMFI & IRDA
- Team Supervision
Timeline
Branch Manager
HDFC BANK LTD.
07.2023 - Current
Imperia Relationship Manager
HDFC BANK LTD.
12.2017 - 06.2023
Relationship Officer
Kotak Mahindra Bank
09.2017 - 12.2017
JANA BRANCH HEAD
Janalakshmi Financial Services
07.2017 - 09.2017
Relationship Officer
Kotak Mahindra Bank
01.2014 - 07.2017
Sales Officer
Axis Security Ltd.
09.2013 - 01.2014
Sales Officer
HDB Financial Services
03.2013 - 09.2013
Customer Service Manager
IndusInd Bank Ltd
10.2012 - 05.2013
Sales Officer
ICICI Prudential Life Insurance Company
03.2008 - 11.2009
B.COM -
SHREE V.R.PATEL COMMERCE COLLEGE