Datchana Moorthy U
Chennai
Summary
Results-oriented Administration and Technical Support professional with a proven track record of enhancing office efficiency. Successfully streamlined technical support inquiries by implementing a new ticketing system, reducing response times by 30%. Skilled in providing administrative support, conducting training sessions on software applications, and optimizing office procedures to decrease errors by 20% and increase productivity by 15%. Proficient in coordinating meetings, managing calendars, and handling correspondence.
Overview
13
13
years of professional experience
Work History
Administration and Technical Support
Professional Medical Transcriptions Solutions Pvt Ltd
Chennai
04.2016 - Current
- Preparation of SLA (Service Level Agreements) & SWS ( Staff Work Statement)
- Work allocation to Staff and Vendors
- TAT Monitoring
- Preparation of TAT reports
- Preparation of log sheet & Invoice Processing
- Preparation of work allocation sheet for vendors
- Provided administrative support to ensure efficient office operations
- Managed calendars, handled correspondence, and coordinated meetings and travel arrangements
- Conducted training sessions for staff on new software and applications, leading to a 25% increase in user proficiency and reduced IT helpdesk tickets by 15%
- Analyzed and optimized office procedures, reducing administrative errors by 20% and increasing overall productivity by 15%
Sales and Customer Support
Inasra Technologies Pvt Ltd
Chennai
04.2013 - 03.2016
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
- Achieved and exceeded sales goals for 7 consecutive months
- Trained approximately 6 new sales associates in 4 months
- Provided exceptional customer service to foster client loyalty and satisfaction
Education
MBA - Human Resource
UNIVERSITY OF MADRAS
Chennai, India06.2023
B.Com - Commerce
Kumararani Meena Muthiah College of Arts and Science
Chennai, India06.2015
Skills
- Ticketing System
- Implementation
- Training & Development
- Software and Applications
- Training & Process
- Analysis and Optimization
Web
www.linkedin.com/in/datchana
Personal Information
Date of Birth: 07/28/94
Languages
- English
- Tamil
- Telugu
Timeline
Administration and Technical Support
Professional Medical Transcriptions Solutions Pvt Ltd
04.2016 - Current
Sales and Customer Support
Inasra Technologies Pvt Ltd
04.2013 - 03.2016
MBA - Human Resource
UNIVERSITY OF MADRAS
B.Com - Commerce
Kumararani Meena Muthiah College of Arts and Science