David Jafree Selson
Trichy
Summary
Customer Service Enthusiast with a BBA background and proven experience in voice-based client communication, data handling, and front-line support. Skilled in Microsoft Office tools and fluent in English, with a strong ability to work in fast-paced, customer-facing environments. Eager to bring warmth, professionalism, and excellence to Emirates’ global service team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Executive - Voice
Cognizant Technology Solutions Pvt. Ltd.
09.2023 - 09.2024
- Conducts outbound calls to U.S. Real Estate Tax offices to gather, verify, and document critical tax-related information for client needs.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Perform research on consumer property tax history to solve disputes between client and consumer while maintaining SLA.
- Improved process accuracy, conducting thorough quality checks and implementing corrective measures.
Management Trainee - Finance
ZEBU Shares And Wealth Management
12.2022 - 04.2023
- Managed back-office operations during live trading, monitored trades, placed customer orders, responded to customer inquiries, and initiated stock settlement processes at a stock broking firm.
- Reduced financial discrepancies through meticulous record-keeping and thorough reconciliations.
- Supported decision-making process with timely and relevant financial data, facilitating informed choices.
- Participated in the development of risk management policies, mitigating potential losses from business activities.
Sales and Marketing Intern
Unskool
08.2022 - 08.2022
- Conducted market research to generate leads and identify opportunities.
- Promoted courses offline, assisted with cold calling, and helped organize webinars and events.
- Demonstrated willingness and interest in learning new tasks and skills.
- Collaborated closely with sales team to manage leads and help with proposals.
Education
BBA - Business Administration
SRM Trichy Arts And Sciences College
Tiruchi, India04-2023
Skills
- Teamwork
- Critical Thinking
- Effective Communication
- Document processing
- Escalation procedures
- Software knowledge
- Flexible schedule
- Attention to detail
Certification
- Certified Ethical Hacker, Prompt Infotech
- NISM Series VI: Depository Operations Certification Examination, National Institute of Securities Markets, 07/2021, 08/2021
- NISM Series VII: Securities Operations and Risk Management Certification Examination, National Institute of Securities Markets, 04/2021, 05/2021
- Teaching English as a Foreign Language (TEFL) Course (120 hours), TEFL Professional Institute, 09/2023, 09/2024
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Kannada
Beginner (A1)
Timeline
Process Executive - Voice
Cognizant Technology Solutions Pvt. Ltd.
09.2023 - 09.2024
Management Trainee - Finance
ZEBU Shares And Wealth Management
12.2022 - 04.2023
Sales and Marketing Intern
Unskool
08.2022 - 08.2022
BBA - Business Administration
SRM Trichy Arts And Sciences College
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