David Rodrigues

Mumbai

Summary

Experienced IT Operations Manager with expertise in development, implementation, and maintenance of Fintech solutions. Adept in ITIL V4 standards, regulatory compliance, and data center migration as well as service transition. Proven track record in disaster recovery (DR) setups, incident management, infrastructure and application maintenance, and automation to ensure minimal downtime and optimal performance.

Overview

years of professional experience

Certification

Work History

Deputy Manager, IT Operations

Suryoday Small Finance Bank

Navi Mumbai

11.2021 - Current

DC Migration Project: Set up the change management process.
Ensured security and regulatory compliance.
Set and met project targets for timely delivery.
DR Setup Project: Manage disaster recovery setup creation, readiness and prechecks.
Troubleshot setup issues and planned DR drills.
Drove DR drill activities and managed closure of observations.
Monitoring Setup Project: Setup alerts for application availability by monitoring URLs, middleware and app services.
BAU Management: Acted as incident commander for day-to-day operations.
Regular maintenance of servers and apps.
Managed release management, UAT and production deployments.
Automated manual jobs like log deletion to reduce error.

Education

PGPM - Marketing

ICFAI Business School

Mumbai, India

03-2022

B.Sc.I.T - I.T

M.V.L.U

Mumbai, India

03-2019

Skills

Service Management
Strategic Planning
Vendor Management

Compliance and Regulatory Knowledge
Cost Management

Websites

http://www.linkedin.com/in/david-rodrigues-0175321b0

Certification

Data Analytics and A.I – Imarticus 2021
ITIL V4 – Axelos 2023

Computer Literacy

OS: Windows, RHEL

Management Tools: MS Office (A.I), Jira, Power BI

Automation: Ansible, Sanovi

Monitoring: vRops, Manage Engine

Timeline