Daya Sarkate
Pune, Maharashtra
Summary
Infrastructure Monitoring Specialist with three years of experience in LogicMonitor and ServiceNow, equipped with expertise in APM tools like Dynatrace and SolarWinds ,Proven ability to enhance system functionalities and deploy cloud-based monitoring solutions that drive operational efficiency. Known for delivering exceptional support that elevates customer satisfaction, while streamlining operations. Career goals focus on utilizing technology to further optimize performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SENIOR SYSTEMS ASSOCIATE
INFOSYS LIMITED
Pune
11.2021 - Current
- Monitored an extensive range of devices, such as network appliances, web applications, physical and virtual machines, and cloud platforms.
- Managed a range of IT service requests, including routine service requests, change requests, incident management, and other standard IT service operations.
- Maintained network infrastructure by troubleshooting issues, monitoring performance levels, and performing upgrades when necessary.
- Configured monitoring reports, customized dashboards for insights into system health, ensuring compliance with client SLAs and security policies.
- Led training sessions for end users, boosting adoption and productivity.
- Implemented user authentication policies, ensuring secure and appropriate access.
- Configured and optimized an automated alerting mechanism to notify the client of potential issues in real-time.
- Performed root cause analysis and troubleshooting for infrastructure-related issues.
Education
MBA - Business Analytics
PUNE UNIVERSITY
Pune03-2023
BBA - Computer Applications
PUNE UNIVERSITY
Pune03-2021
Skills
- Infrastructure and Application Monitoring
- Network and Server Monitoring
- Incident and SLA Management
- Team Training and Mentoring
- IT Service Management
- Customer Service Excellence
Certification
- LogicMonitor Certified Associate
- LogicMonitor Certified Professional
- ServiceNow Certified System Administrator
Accomplishments
- Received the Infosys Best Employee of the Month Award for contributions to project innovation and client appreciation for being the most critical team member
- Received the Power Team Star Award for exceptional efforts and contributions in streamlining license overconsumption in the project
- Received the She Believed Appreciation Award for leading a critical project single-handedly from the Indian IST time zone, without any escalations, and meeting all expected SLAs.
Timeline
SENIOR SYSTEMS ASSOCIATE
INFOSYS LIMITED
11.2021 - Current
MBA - Business Analytics
PUNE UNIVERSITY
BBA - Computer Applications
PUNE UNIVERSITY
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