DAYAL JANA
Howrah
Summary
Accomplished Sr. Service Engineer with a robust history at Honeywell Automation India Limited, showcasing expertise in Building Management Systems and exceptional customer relationship management. Achieved 100% AMC contract renewal, demonstrating strong team leadership and a commitment to service excellence. Proven ability to drive digital transformation and enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Sr. Service Engineer
Honeywell Automation India Limited
Kolkata
05.2019 - Current
- Highly Focused on Honeywell digital initiatives to drive regular business transformation into digital domain
- Improving customer satisfaction through IOT solutions and migration of installed base in to Honeywell Cloud platform for analysis and remote reporting
- Managing Major service sites including operation, Service support & warranty Support
- Schedule of Preventive maintenance planning and closures 100 % PM within Schedule
- 100% Service call closure within given SLA by advance material planning, Training and repairing
- Achieve financial metrics like achieving of 100% collection & Revenue Plan
- 100 % MIS as per plan
- External/ Internal Audit Handling for Customer
- Experience in sending Offer/ Proposal for new QR job for BMS, Fire, CCTV, Access & Other IBMS system
- Deeply focused on 100% AMC contract Renewal
- Proficient at identifying & maintaining relationships with key decision makers with the client
- Providing day to day support to maintain organizational requirements like AMC order Booking, managing GM for service contract, spare management, Team Management, Vendor management, Raising PR & cost control through repair
Field Service Engineer
Honeywell Automation India Limited
Kolkata
10.2013 - 05.2019
- 100% call closure as per customer defined SLA
- Operating a team of technician and engineer to meet customer SLA day to day basis
- Attending preventive and break down maintenance
- Finding Add-on opportunities from existing installed base
- Providing support for QR job closure including installation and commissioning support
- Meeting with customer in a schedule manner to Mapping Clients requirements, coordinating, developing & implementation process in line
- With guidelines
- Assessing the customer feedback, evaluating areas of improvement & providing critical feedback to the associates on improvements & achieving higher customer satisfaction matrices
Project Engineer
Honeywell Automation India Limited (Off- Payroll)
Kolkata
07.2011 - 09.2013
- Completed IBMS system for Kolkata Airport ( Fire detection, Public address system, Building management system) including installation, Commissioning and handing over
- Provided support for day to day installation work at TCS Gitanjali park project for IBMS system
- Design Rack structure, Controller and Amplifiers quantity for TCS Gitanjali park PAVA system
- Experience of handling large manpower for commercial project
- Understanding of IBMS drawing and execution of the same in a planned manner
- Help project manager to complete and handing over the project within time line
- Achieve quality work and maintain zero tolerance against safety norms
Education
MBA - Operation Management
ICFAI
SIKKIM, SIKKIM07.2018
Post-Baccalaureate Diploma - PLC, SCADA, INDUSTRIAL AUTOMATION
Indo Danish Tool Room
Jamshedpur, Jharkhand01-2011
Bachelor Of Engineering - Electronics And Instrumentation Engineering
Asansol Engineering College
Asansol, Westbengal07.2010
Skills
- Team management
- Customer Relationship
- Service Support
- P & L of Service Contracts
- Project Execution
- Building Management System
- Fire detection system
- CCTV system
References
Available on Request
Hobbies and Interests
- Wildlife Photography
- Reading Books
- Listening Music
Personal Information
- Date of Birth: 01/05/89
- Gender: Male
- Nationality: India
- Marital Status: Married
Languages
Bengali
First Language
Hindi
Intermediate (B1)
B1
English
Advanced (C1)
C1
Accomplishments
- Won "Win Together" Award for Order from Govt Customer.
- Won " Drive accountability Culture" award.
- Won Team safety award.
Affiliations
- I like to plant trees in my free time.
- Wildlife photography is my another passion.
Timeline
Sr. Service Engineer
Honeywell Automation India Limited
05.2019 - Current
Field Service Engineer
Honeywell Automation India Limited
10.2013 - 05.2019
Project Engineer
Honeywell Automation India Limited (Off- Payroll)
07.2011 - 09.2013
MBA - Operation Management
ICFAI
Post-Baccalaureate Diploma - PLC, SCADA, INDUSTRIAL AUTOMATION
Indo Danish Tool Room
Bachelor Of Engineering - Electronics And Instrumentation Engineering
Asansol Engineering College
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