Yogesh Somwanshi
Pune
Summary
Focused IT professional ready to apply more than 10 years of experience from repairing, servicing, and optimizing Apple devices. I hold multiple certifications from Jamf and Apple, including Jamf Certified Endpoint Security Associate, Jamf Management Consultant, and Jamf Certified Associate. Also I have obtained Data scientist certification from simply learn to explore the world of data analysis and enhance my skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Service Engineer
Radius Systems Pvt. Ltd.
Pune
12.2022 - Current
- Troubleshoot the Mac and iOS devices for the hardware and software issue and resolving the issues accordingly
- Communicating with Apple User and Apple Technical team
- Visiting client's place and provide the support for apple devices
- Assisting clients for the queries regarding JAMF enrollment.
- Completed JAMF 100 certification in June 2023
- Provided after sales support and service for all Apple equipment supplied by installing, maintaining and repairing equipment which included iPhone, Mac machines and iPad resulting in excellent customers satisfaction.
- Ensured compliance with company policies, standards and best practices.
- Jamf Pro-Administration: Proficient in configuring, deploying, and maintaining Jamf Pro for comprehensive Apple device management. Skilled in policy and configuration deployment , patch management, inventory management, Migration from one jamf to other, okta, azure and G-suit integration with jamf pro via Jamf connect to establish SSO and device trust.
- Apple Device Management: Extensive knowledge of macOS, iOS, and iPad OS ecosystems, including Apple Business Manager and Apple School Manager. Able to streamline device onboarding, provisioning, and security, ensuring optimal user experience
Center Manager
B2X service Solutions India Pvt. Ltd.
Pune
02.2019 - 12.2022
- Troubleshoot the Mac and iOS devices for the hardware and software issue and resolving the issues accordingly
- Communicating with Apple User and Apple Technical team
- Customer support: For software and hardware issue
- Managing ACSE parameters
- Provided after sales support and service for all Apple equipment supplied by installing, maintaining and repairing equipment which included iPhone, Mac machines and iPad resulting in excellent customers satisfaction
- Negotiated favorable annual service contract renewals (AppleCare protection plan and ACS) of equipment with clients thereby increasing company revenue by 33%
- Provided operators training/re-training to existing and new customers of Apple, reducing equipment failure rate by at least 40%
- Business development by contacting new corporate clients.
Sr. Service Engineer
Nyasa Enterprise
Pune
08.2018 - 02.2019
- Troubleshoot the Mac and iOS devices for the hardware and software issue and resolving the issues accordingly
- Communicating with Apple User and Apple Technical team
- Customer support: For software and hardware issue
- Managing ACSE parameters
- Managing team and get work done by whole team.
Service Engineer
B2X service Solutions india Pvt. Ltd.
Pune
09.2016 - 07.2018
- Troubleshoot the Mac and iOS devices for the hardware and software issue and resolving the issues accordingly
- Communicating with Apple User and Apple Technical team
- Customer support: For software and hardware issue
- Managing ACSE parameters
- Managing team and get work done by whole team.
Service Engineer
RSG Infotech Pvt. Ltd
Pune
09.2013 - 09.2016
- Troubleshoot the Mac and iOS devices for the hardware and software issue and resolving the issues accordingly
- Communicating with Apple User and Apple Technical team
- Customer support: For software and hardware issue.
Education
Bachelor of Science - Computer Science
CT Bora College, Pune University
Shirur, Pune Maharashtra06-2012
Skills
- JAMF certified
- ABM and ASM Management
- Remote Support
- System diagnostics
- Technical solution development
- Technical Troubleshooting
- ACMT and ACIT Certified
- Root Cause Analysis
Experience
10 Years and 8 Months of total Experience till June 2024.
Certification
- Jamf Certified Associate Exam - English.
Issued Jun 2023
- Jamf Certified Endpoint Security Associate Exam - For Partners
Issued Jun 2023.
- Jamf Management Consultant
Issued Jun 2023 ·
Expires Jun 2025
- Data Scientist
From: Simplilearn
Issued Dec 2023.
Personal Information
- Date of Birth: 11/28/91
- Marital Status: Married
Permanent Address
Flat No 101, Krushnakunj Apt, Samarth Park, Ganesh Nagar, Awhalwadi Road, Wagholi 412207.
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Sr. Service Engineer
Radius Systems Pvt. Ltd.
12.2022 - Current
Center Manager
B2X service Solutions India Pvt. Ltd.
02.2019 - 12.2022
Sr. Service Engineer
Nyasa Enterprise
08.2018 - 02.2019
Service Engineer
B2X service Solutions india Pvt. Ltd.
09.2016 - 07.2018
Service Engineer
RSG Infotech Pvt. Ltd
09.2013 - 09.2016
Bachelor of Science - Computer Science
CT Bora College, Pune University
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