Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Timeline
Generic
Pallavi Chapekar

Pallavi Chapekar

Global Workforce Management (WFM) Leader
Pune

Summary

Results-driven Global Workforce Management (WFM) Leader with over 25 years of experience in the IT industry. Specializes in capacity planning, forecasting, real-time management, and optimizing workforces on a global scale of up to 30K HC. Recognized for driving enterprise-wide transformation programs, achieving 90% standardization in resource management processes globally, resulting in 80% data accuracy. Instrumental in boosting forecast accuracy by 25% and optimizing proactive resource funnel building strategies.

Overview

31
31
years of professional experience
1996
1996
years of post-secondary education
4
4
Certifications

Work History

Sr. Director

Capgemini Technologies
05.2020 - Current
  • Leading the Global Talent Deployment (GTD) CoE function for the North Europe Strategic Business Unit, covering the UK, Netherlands, Germany, and the Nordics, supporting a workforce of over 25,000 employees.
  • Collaborating closely with onshore Country WFM Heads to drive strategic initiatives across GTD function
  • Managing and governing the Cross-Border Deployment program, enabling seamless talent mobility across European countries to optimize bench utilization and accelerate fulfilment.
  • Partnering with the COO and country leadership teams to standardize workforce management practices across culturally diverse regions, while driving SBU-level initiatives aligned with the organization’s growth vision.
  • Driving tactical manpower planning for a 9-month horizon, overseeing end-to-end program execution to ensure workforce readiness and agility.
  • Spearheaded the successful rollout of a unified WFM platform across 7 European countries, establishing consistent processes and tools to enhance operational efficiency.
  • Current role – People Supply Chain CoE Head (India) – Feb’22 – till date
  • CoE function Lead (GTD - Global Talent Deployment – Europe SBU) – Feb’22 till date

Resource Supply Chain Head (Business Services)

Capgemini Technologies
05.2020 - 02.2022
  • Established the function across all regions, creating a scalable and standardized operating model (APAC, Europe, GT & Mexico)
  • Launched strategic initiatives - Global Forecasting Model & IJP Program
  • Co-developed an E2E Forecasting and Internal Job Posting (IJP) portal
  • Supported the COO’s office through leadership reporting, governance frameworks, and strategic workforce insights.

Regional Business Operations Manager (Role: Corp RMG Head – India & Automation Lead)

Amdocs India
01.2019 - 07.2019
  • Monitored forecasted HC targets in close collaboration with key stakeholders, developing consolidated hiring plans aligned with business needs.
  • Tracked and governed hiring progress, ensuring timely fulfillment and alignment with workforce plans.
  • Ensured governance and compliance
  • Published leadership MIS reports, delivering insights

Director (Role: Program Manager R2D2 Integration & Change Management Lead)

Capgemini India
02.2017 - 12.2018
  • Led E2E Program for the implementation of the new Demand-Supply tool across the GS GBU, spanning 14 countries across India, the US, the UK, and the APAC region.
  • Chaired SteerCo meetings tracking progress, critical risks & timely mitigation resolution.
  • Drove transformation and change management throughout the implementation phase
  • Owned and executed E2E UAT, user trainings & post-go-live support
  • Led the APAC Staffing Team, managing demand-supply alignment and fullfilment for multiple strategic clients across the region.
  • Managed the Cross-BU Deployment Team, enabling seamless talent exchange across India SBUs

Group Manager – Resource Management Group (Role: - Cluster Group Head)

Tech Mahindra
04.2003 - 01.2017
  • Led the Talent Management function for the Europe geography, overseeing 7 BU globally managing 19K HC
  • Directed manpower planning and deployment strategies, ensuring optimal utilization and effective bench management across regions.
  • Facilitated succession planning and internal rotations, ensuring continuity and project satisfaction through proactive talent movement.
  • Monitored monthly resource utilization trends
  • Enabled flexible resourcing strategies, including subcontractor hiring to meet dynamic business demands.
  • MIS and analytics reports at cluster and account levels with impactful insights

Freelance Recruiter

Infotek Software Pvt. Ltd.
01.2002 - 01.2003

Executive

Bay System Pvt. Ltd.
12.1998 - 05.2000

Supervisory Trainee (A/C) for HABD

Voltas India Ltd.
04.1998 - 11.1998

Office In-charge

Shilpa Ratna (Proprietary firm)
05.1997 - 02.1998

Distribution Officer

Baksun Healthcare Pvt. Ltd.
01.1995 - 01.1997

Education

Bachelor of Commerce -

University of Pune

Advance Program in strategic Management for Business Excellence -

IIM Lucknow
01.2023 - 01.2024

Skills

  • Global workforce management

  • Forecasting & Capacity Planning

  • Real-Time Adherence (RTA)

  • Data Analytics & Reporting

  • SLA & KPI Management

  • Change Management

  • Stakeholder Engagement

  • Team Leadership & Development

  • Organizational Development

  • Team management

Certification

Strategic Workforce Planning – Beginners course by Udemy, July25

Accomplishments

  • Successful roll-out of WFM tool - 8 European countries (FY23-23), FS GBU 12 countries (FY16-17)
  • Avg. 250+ cross border deployments across European countries
  • 100% skill updation & 88% CV updation during go-live
  • Successful ramp-up of 300+ resources within 2 months’ time (during Jio launch phase)
  • Cost effective negotiation with subcon vendor & onboarded 150+ Remedy resources in just 6 months

Awards

  • She Rocks Award, Capgemini India 2018
  • Special appreciation from FS India Operations Head on Program Management skills,
  • Associate of the Month 2016
  • The Guru Award by BT SBU, Tech Mahindra 2015
  • Best Team Award for Europe TMG Team 2015
  • Special Appreciation Award (2014) from Europe Cluster Head
  • Special Appreciation from Mr. CP Gurnani (Ex MD & CEO) Pat on Back & client appreciations on numerous occasions

Timeline

Advance Program in strategic Management for Business Excellence -

IIM Lucknow
01.2023 - 01.2024

Sr. Director

Capgemini Technologies
05.2020 - Current

Resource Supply Chain Head (Business Services)

Capgemini Technologies
05.2020 - 02.2022

Regional Business Operations Manager (Role: Corp RMG Head – India & Automation Lead)

Amdocs India
01.2019 - 07.2019

Director (Role: Program Manager R2D2 Integration & Change Management Lead)

Capgemini India
02.2017 - 12.2018

Group Manager – Resource Management Group (Role: - Cluster Group Head)

Tech Mahindra
04.2003 - 01.2017

Freelance Recruiter

Infotek Software Pvt. Ltd.
01.2002 - 01.2003

Executive

Bay System Pvt. Ltd.
12.1998 - 05.2000

Supervisory Trainee (A/C) for HABD

Voltas India Ltd.
04.1998 - 11.1998

Office In-charge

Shilpa Ratna (Proprietary firm)
05.1997 - 02.1998

Distribution Officer

Baksun Healthcare Pvt. Ltd.
01.1995 - 01.1997

Bachelor of Commerce -

University of Pune
Pallavi ChapekarGlobal Workforce Management (WFM) Leader