Pallavi Chapekar
Global Workforce Management (WFM) Leader
Pune
Summary
Results-driven Global Workforce Management (WFM) Leader with over 25 years of experience in the IT industry. Specializes in capacity planning, forecasting, real-time management, and optimizing workforces on a global scale of up to 30K HC. Recognized for driving enterprise-wide transformation programs, achieving 90% standardization in resource management processes globally, resulting in 80% data accuracy. Instrumental in boosting forecast accuracy by 25% and optimizing proactive resource funnel building strategies.
Overview
31
31
years of professional experience
1996
1996
years of post-secondary education
4
4
Certifications
Work History
Sr. Director
Capgemini Technologies
05.2020 - Current
- Leading the Global Talent Deployment (GTD) CoE function for the North Europe Strategic Business Unit, covering the UK, Netherlands, Germany, and the Nordics, supporting a workforce of over 25,000 employees.
- Collaborating closely with onshore Country WFM Heads to drive strategic initiatives across GTD function
- Managing and governing the Cross-Border Deployment program, enabling seamless talent mobility across European countries to optimize bench utilization and accelerate fulfilment.
- Partnering with the COO and country leadership teams to standardize workforce management practices across culturally diverse regions, while driving SBU-level initiatives aligned with the organization’s growth vision.
- Driving tactical manpower planning for a 9-month horizon, overseeing end-to-end program execution to ensure workforce readiness and agility.
- Spearheaded the successful rollout of a unified WFM platform across 7 European countries, establishing consistent processes and tools to enhance operational efficiency.
- Current role – People Supply Chain CoE Head (India) – Feb’22 – till date
- CoE function Lead (GTD - Global Talent Deployment – Europe SBU) – Feb’22 till date
Resource Supply Chain Head (Business Services)
Capgemini Technologies
05.2020 - 02.2022
- Established the function across all regions, creating a scalable and standardized operating model (APAC, Europe, GT & Mexico)
- Launched strategic initiatives - Global Forecasting Model & IJP Program
- Co-developed an E2E Forecasting and Internal Job Posting (IJP) portal
- Supported the COO’s office through leadership reporting, governance frameworks, and strategic workforce insights.
Regional Business Operations Manager (Role: Corp RMG Head – India & Automation Lead)
Amdocs India
01.2019 - 07.2019
- Monitored forecasted HC targets in close collaboration with key stakeholders, developing consolidated hiring plans aligned with business needs.
- Tracked and governed hiring progress, ensuring timely fulfillment and alignment with workforce plans.
- Ensured governance and compliance
- Published leadership MIS reports, delivering insights
Director (Role: Program Manager R2D2 Integration & Change Management Lead)
Capgemini India
02.2017 - 12.2018
- Led E2E Program for the implementation of the new Demand-Supply tool across the GS GBU, spanning 14 countries across India, the US, the UK, and the APAC region.
- Chaired SteerCo meetings tracking progress, critical risks & timely mitigation resolution.
- Drove transformation and change management throughout the implementation phase
- Owned and executed E2E UAT, user trainings & post-go-live support
- Led the APAC Staffing Team, managing demand-supply alignment and fullfilment for multiple strategic clients across the region.
- Managed the Cross-BU Deployment Team, enabling seamless talent exchange across India SBUs
Group Manager – Resource Management Group (Role: - Cluster Group Head)
Tech Mahindra
04.2003 - 01.2017
- Led the Talent Management function for the Europe geography, overseeing 7 BU globally managing 19K HC
- Directed manpower planning and deployment strategies, ensuring optimal utilization and effective bench management across regions.
- Facilitated succession planning and internal rotations, ensuring continuity and project satisfaction through proactive talent movement.
- Monitored monthly resource utilization trends
- Enabled flexible resourcing strategies, including subcontractor hiring to meet dynamic business demands.
- MIS and analytics reports at cluster and account levels with impactful insights
Freelance Recruiter
Infotek Software Pvt. Ltd.
01.2002 - 01.2003
Executive
Bay System Pvt. Ltd.
12.1998 - 05.2000
Supervisory Trainee (A/C) for HABD
Voltas India Ltd.
04.1998 - 11.1998
Office In-charge
Shilpa Ratna (Proprietary firm)
05.1997 - 02.1998
Distribution Officer
Baksun Healthcare Pvt. Ltd.
01.1995 - 01.1997
Education
Bachelor of Commerce -
University of Pune
Advance Program in strategic Management for Business Excellence -
IIM Lucknow
01.2023 - 01.2024
Skills
- Global workforce management
- Forecasting & Capacity Planning
- Real-Time Adherence (RTA)
- Data Analytics & Reporting
- SLA & KPI Management
- Change Management
- Stakeholder Engagement
- Team Leadership & Development
- Organizational Development
- Team management
Certification
Strategic Workforce Planning – Beginners course by Udemy, July25
Accomplishments
- Successful roll-out of WFM tool - 8 European countries (FY23-23), FS GBU 12 countries (FY16-17)
- Avg. 250+ cross border deployments across European countries
- 100% skill updation & 88% CV updation during go-live
- Successful ramp-up of 300+ resources within 2 months’ time (during Jio launch phase)
- Cost effective negotiation with subcon vendor & onboarded 150+ Remedy resources in just 6 months
Awards
- She Rocks Award, Capgemini India 2018
- Special appreciation from FS India Operations Head on Program Management skills,
- Associate of the Month 2016
- The Guru Award by BT SBU, Tech Mahindra 2015
- Best Team Award for Europe TMG Team 2015
- Special Appreciation Award (2014) from Europe Cluster Head
- Special Appreciation from Mr. CP Gurnani (Ex MD & CEO) Pat on Back & client appreciations on numerous occasions
Timeline
Advance Program in strategic Management for Business Excellence -
IIM Lucknow
01.2023 - 01.2024
Sr. Director
Capgemini Technologies
05.2020 - Current
Resource Supply Chain Head (Business Services)
Capgemini Technologies
05.2020 - 02.2022
Regional Business Operations Manager (Role: Corp RMG Head – India & Automation Lead)
Amdocs India
01.2019 - 07.2019
Director (Role: Program Manager R2D2 Integration & Change Management Lead)
Capgemini India
02.2017 - 12.2018
Group Manager – Resource Management Group (Role: - Cluster Group Head)
Tech Mahindra
04.2003 - 01.2017
Freelance Recruiter
Infotek Software Pvt. Ltd.
01.2002 - 01.2003
Executive
Bay System Pvt. Ltd.
12.1998 - 05.2000
Supervisory Trainee (A/C) for HABD
Voltas India Ltd.
04.1998 - 11.1998
Office In-charge
Shilpa Ratna (Proprietary firm)
05.1997 - 02.1998
Distribution Officer
Baksun Healthcare Pvt. Ltd.
01.1995 - 01.1997
Bachelor of Commerce -
University of Pune
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