Results-driven Global Workforce Management (WFM) Leader with over 25 years of experience in the IT industry. Specializes in capacity planning, forecasting, real-time management, and optimizing workforces on a global scale of up to 30K HC. Recognized for driving enterprise-wide transformation programs, achieving 90% standardization in resource management processes globally, resulting in 80% data accuracy. Instrumental in boosting forecast accuracy by 25% and optimizing proactive resource funnel building strategies.