Sports and Adventure
DEBANGSHU SARKAR
Customer Care Executive
Guwahati,AS
Summary
4 and a half years of experience as a Customer Care Executive in Apollo Excel Care Hospital , Boragaon . I joined Excel Care on 1st Jan 2018 till present.
Successful Customer Care Service with 4+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Persuasive Customer Care Executive with a great understanding of negotiation techniques in the customer care field and A true problem-solver.
Experienced delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life.
Proficient in numerous computer applications. Highly motivated and driven to achieve set goals and targets.
I hereby declare that all the information provided in my resume is true to the best of my knowledge.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Apollo Excel Care Hospital
Guwahati, Assam
02.2018 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Advance - Computer Application BM
Hardware
and Software
Institute
B.COM - undefined
Gauhati
University
Icon
Commerce
College
SSC - Commerce
HSLC CBSE
South Point
School, CBSE
South Point
School
undefined
Skills
Domicile of Lalganesh , Guwahati
Customer Response
Excellent problem-solving abilities
Well-organized
Persuasive attitude
Interests
Timeline
Customer Care Executive
Apollo Excel Care Hospital
02.2018 - Current
Advance - Computer Application BM
Hardware
and Software
Institute
B.COM - undefined
Gauhati
University
Icon
Commerce
College
SSC - Commerce
HSLC CBSE
South Point
School, CBSE
South Point
School