Nigar Sultana
Kolkata
Summary
Hospitality professional with over three years of experience in Food and Beverage operations at luxury hotels including JW Marriott Marquis Dubai and The Leela Palace Bangalore. Experienced in supervising service teams, handling guest relations and reservations, managing daily operations, and maintaining SOP and hygiene standards. Proven ability to support management and ensure smooth service delivery in high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Customer Care Executive
4G Business Consultant Ltd.
01.2018 - Current
- Resolved customer queries and escalations with professionalism.
- Maintained high standards of customer satisfaction and service quality.
Food & Beverage Assistant
The Leela Palace Bangalore
Bangalore, Karnataka
03.2021 - 12.2021
- Worked in award-winning fine dining restaurant Jamavar
- Assisted in supervising service staff and maintaining operational efficiency
- Ensured compliance with hygiene, safety, and ISO food handling standards
- Supported inventory control and daily service operations
Operational Trainee - Food & Beverage
The Leela Palace Bangalore
Bangalore, Karnataka
03.2019 - 03.2021
- Provided fine dining table service and guest assistance
- Took food and beverage orders and ensured timely service
- Maintained departmental policies and service standards
Food & Beverage Supervisor (Captain Role)
JW Marriott Marquis Dubai
Dubai
- Supervised daily food and beverage operations ensuring smooth shift execution and service quality
- Led and managed service teams, including task allocation, staff briefings, and performance monitoring
- Handled guest interactions, special requests, complaints, and service recovery to maintain high satisfaction levels
- Managed table reservations, seating arrangements, and coordination with host desk during peak hours
- Took responsibility for operations in the absence of the Assistant Manager
- Trained new joiners and junior staff on SOPs, service etiquette, and brand standards
- Coordinated with kitchen, stewarding, and front office teams for seamless operations
- Managed inventory, store requisitions, and daily operational checklists
- Ensured compliance with hygiene, safety, and quality standards
Education
Diploma in Hotel Management -
Emporium Training Institute of Hotel Management Pvt. Ltd.
Higher Secondary Examination -
West Bengal Council of Higher Secondary Education
Skills
- Food and beverage operations
- Team supervision
- Guest relations
- Reservations management
- Inventory control
- SOP compliance
- Shift leadership
- Opera PMS proficiency
- Microsoft Office expertise
Languages
English
Hindi
Bengali
Urdu
Timeline
Food & Beverage Assistant
The Leela Palace Bangalore
03.2021 - 12.2021
Operational Trainee - Food & Beverage
The Leela Palace Bangalore
03.2019 - 03.2021
Customer Care Executive
4G Business Consultant Ltd.
01.2018 - Current
Food & Beverage Supervisor (Captain Role)
JW Marriott Marquis Dubai
Diploma in Hotel Management -
Emporium Training Institute of Hotel Management Pvt. Ltd.
Higher Secondary Examination -
West Bengal Council of Higher Secondary Education