Hi, I’m
SHWETA ATUL KADAM
Customer service
Summary
A Highly dynamic, skilled and result-oriented professional with commitment to customer and client service. Seeking a position where I can utilize my skill and professional strength in a renowned organization.
Knowledgeable [Subject matter expert] with proven track record in delivering high-quality customer service and resolving client issues effectively. Demonstrated ability to enhance customer satisfaction and loyalty through proactive communication and problem-solving. Skilled in managing customer relationships and utilizing CRM tools to streamline processes.
Personable Customer Service Executive offering over 8 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
1
Language
Work History
Tech Mahindra business Pvt Ltd
Customer care Executive
01.2018 - 04.2021
Job overview
- Working for UK post pay process handling inbound calls and chats about network issues billing related issues.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
Fareportal Pvt Ltd
Subject Matter Expert
05.2021 - 10.2025
Job overview
- Supported junior team members, promoting advancement and expertise development.
- Strengthened team performance by delivering specialized support on key projects and strategic initiatives.
- Implemented best practices for knowledge sharing, nurturing mindset of continuous learning and growth.
- Designed impactful training materials suitable for various audiences, improving skillsets and fostering increased job satisfaction.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Boosted team morale and productivity through effective leadership and clear communication.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assessed customer needs and feedback to enhance product and service offerings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
LS RAHEJA COLLEGE OF ARTS AND COMMERCE
12TH STANDARD
03.2007
ST CHARLES HIGH SCHOOL
High School from 10TH STANDARD
03.2005
Skills
Knowledgeable in customer support operations
Experienced in data analysis using Excel
Skills- familiar in c, c and multiple programming languages
Have started with Six sigma Training
Customer engagement
Customer service operations
Support resolution skills
Effective issue management
Effective organizational skills
Interests
Travelling, Reading books., Listening music.
Accomplishments
- Have won many awards and certificates in inter school level debates and music competitions.
- Was an active member in the school theater and won many awards and certificates.
- Won the spot light award for the best advisor in Tech-Mahindra.
- Handling team in absence of Team leader helping the advisor to get the issue resolved and taking supervisor /escalation calls.
- Delivering KPI and targets given by the management
- Monitoring calls and sharing the observations according with the advisor.
- Meet all the KPI and delivered 5 rating each month.
- Handled OJT for 3 months and have meet targets.
Timeline
Subject Matter Expert
Fareportal Pvt Ltd
05.2021 - 10.2025
Customer care Executive
Tech Mahindra business Pvt Ltd
01.2018 - 04.2021
ST CHARLES HIGH SCHOOL
High School from 10TH STANDARD
LS RAHEJA COLLEGE OF ARTS AND COMMERCE
12TH STANDARD