Debashreeta Das
Bangalore
Summary
Business Operations Manager with over 10 years of experience of E-Commerce & Retail in promoting the development and implementation of strategic plans for service excellence. Motivated professional known for maintaining and improving vendor relationships through process improvements. Ready for a new position that involves strategizing future goals for an established company.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Category
Arzooo
Bangalore
01.2022 - 12.2022
- Coordinated with cross-functional teams (Finance, Compliance, Product) to ensure smooth vendor lifecycle management.
- Monitored vendor performance metrics and implemented corrective actions to improve service quality and turnaround time.
- Worked on dashboards and MIS reports to track vendor volume, settlement status, and operational KPIs.
- Facilitated vendor training and onboarding sessions to improve adoption, and reduce support requests.
- Client Servicing and Communication.
- Supported team in achieving operational goals through effective communication and collaboration.
- Coordinated staff training sessions to enhance employee performance and service quality.
Senior Operation Executive
Flipkart India Pvt. Ltd.
02.2019 - 12.2021
- Product launch & photoshoot.
- Sourcing vendors & order management.
- Managing domestic & International brands in Flipkart & Myntra.
- Managing quality audits, return orders, payments, debit/credit notes.
- Catalogue management.
- Inventory management.
- Developed and implemented initiatives to improve customer experience across platforms.
- Collaborated with stakeholders to align project goals with organizational objectives.
Senior Merchandise Administrator
Hudson's Bay Company
10.2017 - 02.2019
- Catalogue and barcode creation.
- Vendors and order management.
- Floor spacing & Planning.
- Quality audit and compliance check of each product.
- Managed inventory records and ensured accuracy in stock levels and replenishment.
- Provided customer service support by addressing inquiries and resolving concerns promptly.
- Checked office stock to determine supply levels and maintain inventory.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Senior Officer
TESCO HSC Pvt. Ltd
07.2012 - 08.2017
- Supported CSMs by managing customer queries across 4,000+ UK retail stores, ensuring swift and accurate resolutions.
- Investigated customer debit/credit card transactions, analyzing payment trails to resolve disputes effectively.
- Streamlined the VAT receipt creation process, enhancing accuracy and compliance for UK customers.
- Led order management and escalation handling, ensuring seamless operations and SLA adherence.
- Designed and aligned product merchandising layouts for Star Bazaar, improving in-store visibility and placement.
- Managed pricing operations for Tesco UK, ensuring timely and error-free price updates across categories.
- Conducted quality checks and fraud investigations, identifying anomalies and improving operational integrity.
- Delivered actionable reports and data insights to support leadership decisions and enhance process efficiency.
Education
Bachelor of Science -
MITS
BhubaneshwarSkills
- Process optimization
- Cross-functional coordination
- Inventory management
- Search engine optimization
- Vendor and supplier management
- Operations management
- Onboarding and training
- Social media promotion
Hobbies and Interests
- Music
- Painting
Personal Information
- Date of Birth: 05/30/89
- Gender: Female
Linkedin Profile
https://www.linkedin.com/in/debashreetadas-
Timeline
Assistant Manager, Category
Arzooo
01.2022 - 12.2022
Senior Operation Executive
Flipkart India Pvt. Ltd.
02.2019 - 12.2021
Senior Merchandise Administrator
Hudson's Bay Company
10.2017 - 02.2019
Senior Officer
TESCO HSC Pvt. Ltd
07.2012 - 08.2017
Bachelor of Science -
MITS