Mahima Singh Chauhan

Rupyy is a digital lending platform that offers financing options for automobiles and other financial products

• Innovative Product Launches: Working on Digi Khata, enabling partners to withdraw money in less than one minute, with 2,500 partners withdrawing a total of ₹2.3 crores monthly.
• Operational Efficiency: Reduced disbursement processing time from four days to one day by implementing E-agreement and account aggregation systems, resulting in a 60% reduction in operational costs, and a 50% reduction in document certification time through OCR and automation.
• Lead B2B Platforms and Transaction Systems: Successfully managed and led B2B platforms and six products within the transaction system, ensuring seamless operations and user experience.
• Disbursement Growth: Achieved a 25% increase in disbursement volumes, growing from 9K to 12K through effective digital bank integrations and the introduction of two-wheeler and commercial vehicle loan types, resulting in a total disbursement value of ₹14,000 crores.
• Participated in design reviews to ensure usability standards are being met throughout the product development cycle.

SahiBandhu is a part of the Manipal Group, focusing on providing financial products and services

• Successfully conceptualized and developed an automated customer onboarding journey and underwriting process for the Sales application, revolutionizing the Gold Loan industry. Achieved a reduction in customer onboarding time from 30 minutes to 6 minutes, saving 48,000 man-hours annually, and cutting costs by INR 50 million.
• Conducted API vendor assessment as part of integration planning for OCR and document validations. Mitigated financial and identity fraud risks through enhanced document validation and identity authentication processes. Eliminated manual verification by introducing automated data capturing and auto-filling functionalities in the sales application.
• Served as the primary liaison between Sales, Operations, and Tech teams, ensuring seamless coordination. Supported senior product managers by monitoring KPIs and producing key product documents such as concept notes, business cases, and user stories.
• Spearheaded process improvements and developed standard operating procedures using frameworks such as JTBD, SGC, and OPS, driving operational excellence and opportunity analysis.

Utkarsh Small Finance Bank is a financial institution providing banking services and products

• Successfully integrated Video KYC into the digital onboarding process, reducing onboarding time by 70% and increasing customer completion rates by 40%. Streamlined identity verification to save 25,000+ man-hours annually and enhanced compliance with regulatory standards.
• Designed and implemented a process for engaging existing customers through welcome call activities, increasing customer retention by 25%. Integrated cross-selling initiatives for additional products, boosting sales conversion rates by 40% and driving incremental revenue of INR 2-5 cr annually.