Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic
Debasish Saha

Debasish Saha

135/B/4 Saroj Park, 5 Vivekananda Road Kolkata - 700124

Summary

Dynamic Senior Process Executive with 12 years of diverse experience in customer service and process management, driving impactful solutions, and enhancing client satisfaction. Expertise in communication, adaptability, and data analysis empowers the ability to prioritize market-driven strategies that facilitate informed decision-making. A proven track record of excellence in performance underscores a commitment to quality and operational efficiency. Adept at collaborating with cross-functional teams to achieve business objectives, ensuring a competitive advantage in the marketplace. Eager to leverage extensive experience from a Senior Project Associate role to further organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Process Executive

DCG Data-Core Systems (India) Pvt Ltd
Kolkata
01.2023 - Current

Continued same job role with same type of job: Setting market-driven priorities for running advertisements and processing them across several categories to assist clients in making well-informed product introduction decisions based on customer variations to create a competitive market across multiple organizations.

Senior Process Executive

Cognizant Technology Solutions India Pvt Ltd
Kolkata
11.2017 - 02.2023

Setting market-driven priorities for running advertisements and processing them across several categories to assist clients in making well-informed product introduction decisions based on customer variations, to create a competitive market across multiple organizations.

Process Associate in ITES DIVISION

DCG Data-Core Systems (India) Pvt Ltd
Kolkata
01.2015 - 11.2017

Finding advertisements from the programs that are now running, ranking them based on the client's concerns, supports the marketing intelligence work of our client MEDIARADAR, formerly known as VIVVIX, which examines routine data pertinent to an organization's marketing initiatives. After being gathered, this information can be examined and utilized to make well-informed choices about the actions of rivals, goods, consumer patterns, and market prospects.

Customer Service Executive

Aegis Limited
Kolkata
04.2010 - 12.2011

Comprehending the customer's question, staying informed about the product to offer, and submitting complaints and service requests in accordance with the needs of the customer. Delivering a solution within the service level agreement, with integrity and civility, or referring and elevating to a concerned department if necessary and keeping clients with the most up-to-date retention tools in accordance with business policies.

Education

B.Com -

Surendranath College
Kolkata
01-2006

WBCHSE - Commerce

Surendranath College
Kolkata
01-2002

ICSE -

The Central Modern School
Kolkata
01-1999

Skills

  • Adaptability
  • Ability to work in a team
  • Customer Service
  • Flexibility

Certification

  • MS OFFICE from ICA

Languages

English
First Language
Hindi
Elementary (A2)
A2
Bengali
Intermediate (B1)
B1

Affiliations

Riding a cruiser bike, playing the tabla, and listening to music and songs.

Certification of Appreciation from West Bengal Voluntary Blood Donors Forum

Accomplishments

  • Achievement: Awarded Certificate of Excellence as a Star Performer for outstanding performance and contribution in TTSL - Photon at Aegis Limited
  • Achievement: Awarded Spotlight two times for exemplary focus on performance excellence, and Unicorn for spearheading high performance and quality at Cognizant Technology Solutions, India Pvt Ltd.

Timeline

Senior Process Executive

DCG Data-Core Systems (India) Pvt Ltd
01.2023 - Current

Senior Process Executive

Cognizant Technology Solutions India Pvt Ltd
11.2017 - 02.2023

Process Associate in ITES DIVISION

DCG Data-Core Systems (India) Pvt Ltd
01.2015 - 11.2017

Customer Service Executive

Aegis Limited
04.2010 - 12.2011

B.Com -

Surendranath College

WBCHSE - Commerce

Surendranath College

ICSE -

The Central Modern School
Debasish Saha